Alpin Haus RV

On my return from Alpin Haus in Port Jervis this morning on May 24, 2018, I had gotten my annual forever warranty inspection and state inspection done. I was on my way home over the mountain in Greenville, only about 4 miles from the dealership headed east when all the sudden my 2016 Ram 2500 V8 Hemi lost all steering power coming down the mountain. I could not steer at all. I locked up the brakes and it took me nearly 70 yards to stop, not being fully able to with the momentum of my 33 foot RV trailer behind me. I almost rammed a wide load tractor trailer who swerved and ultimately ended up on it's side in the ditch down the road around the curve. I went straight over a guard rail and into a grassy area finally coming to a stop just feet away from a severe cliff drop off (where the State Police told me they just hauled out a tractor trailer from there recently) I had called 911 and Fire, Ambulance, 5 Troopers, and 2 tow trucks came to get me out of there. Once I was pulled out to the road and seen by EMS, I called Brandon the service manager asking for him to send me someone with a truck to pick up my trailer and bring it back to the dealer. I am really only about 4 miles away from that point, but Brandon replied, "No, I do not have anyone available, I can't send anyone out to you." I asked him pleading from the ambulance please come help me, but they did not. I later called Asa one of the sales reps, I told him what happened, and he basically did not seem too excited about it and offered me to speak to another manager. They just lost a family of customers. We were looking to upgrade to a larger unit this summer with Alpin Haus. Guess not. I almost died going over the cliff that day which is not their fault, but they could have come out of sincerity and gave a helping hand as campers do. I was close to the dealership so I did not think to call my roadside assistance. A close call and even closer to the dealer....Thanks for nothing !
1 7 years ago (24-05-2018)

Ed Smith is the single reason we purchased our Grand Design travel trailer. We had no intention of purchasing that day, he fostered a bond with us, we talked NASCAR and then under no pressure came to a agreement for a fair price. He goes the extra mile and for a year, I get his monthly newsletter and makes sure to follow-up. When we are ready to upgrade he will be our first call. Mark Hendershot did the financing and tried to overcome objections when we didn't want the extended warranty. He was friendly about it and commutative through the buying process. It did not feel sleezy like some auto dealerships. Brandon in service is quite possibly one of the more refreshing people in the industry. He has proactively followed up with issues we had, pointed out defects that I didn't notice before they became a larger issue. He is always happy and cheerful, literally the reason I go out of my way to bring it back to them for service. The only ding I could give them is the lady that manages the service department. Someone needs to give he a attitude adjustment. Three times I have been there and she has a condescending tone while lecturing employees in a patronizing way. Does she not realize I can hear the radio and what she is belching in the service department?! Seems that Grand Design has a quality dealer in Alpin Haus!
5 7 years ago (02-04-2018)

Everyone is very friendly, informative and fun! The service department is top notch!
5 7 years ago (27-04-2018)

You couldn't ask for a better staff. They are very friendly and knowledgeable and more than happy to go the extra steps to help you with all your camper needs. And they have a large variety of campers that are kept clean and are maintained.
5 8 years ago (14-10-2017)

Eds a great saleman, get the stabilizer bars
5 7 years ago (10-05-2018)