Altitude Trampoline Park Spring-Klein | Birthday Party Venue

I went to take my son to a birthday party and I planned on purchasing passes for my daughter and I. I waited about 5-8 minutes in line and when I got to the counter I explained my son was here for a birthday party. The lady asked if I had an online waiver. I said 'no'. I expected her to maybe have a paper copy to sign or use a computer maybe to sign the waiver. I had not been there before. She said I needed a waiver first and pointed to a group of computers where there was another line. They happened to be busy at this time so there were long lines. I looked at the new line then back at her and said 'seriously'. I told her I was waiting for a while in line. She said 'yes', I needed to go get in that line to sign the waiver and come back to wait in line again. I told her I had never been there before and she said that 'I should have known I needed a waiver'. I said, so now 'it is my fault'? She said 'yes'. I couldn't believe it actually! So, I went to wait in line and signed my son in, then went back to another line for another person (didn't want to speak to the 1st person again). I asked for the manager and explained the situation and all she could say was 'I'm sorry...yes you need a waiver. I told her I was going to pay for my daughter and I, but there is no way I can pay money to her business. She didn't seem to care really..like I said they were busy with customers. So after about 15+ minutes I got my son signed in for the party. I will never pay money at this place or have a birthday party there for sure. Only if my kids get invited to a birthday party will I ever go back. Poor customer service in my opinion. My daughter was upset that I wouldn't pay money for her to jump, but we discussed poor customer service and how you don't have to pay money to a place that treats you a rudely.
1 7 years ago (26-02-2018)

Kudos KYLIE and AMY! While visiting the Altitude Spring Klein location today, my daughter dropped her cell phone in an area that could only be reached by employees. Kylie and Amy went above and beyond their call of duty to ensure that the phone was returned to us! I have nothing but positive reviews for this location and the employees that work there! The facility is well kept, security is always available for teen night and my daughters always enjoy their time there. I am so glad to have this facility in the area and thanks again, Kylie and Amy for caring enough!
5 7 years ago (29-03-2018)

Toddler time was awesome. First trampoline park I have been to. Took my kids 6, 4, and 2. All of them had a great time (so did I). Place was clean, bathrooms were nice.
5 7 years ago (30-04-2018)

Great place for KIDs! We went for a friends birrhday and they had Friday Frenzy! Great deal 3hrs and 2 slices of pizza! I supposed thats a Good night! Kids burn off some energy. It was wild and truly for kids!!
4 6 years ago (18-05-2018)

My kids and I paid to jump for an hour ($13.95 each). We were supposed to jump from 7:30 - 8:30. The owner, at 8:10 walks over to me and says our wrist bands were past and we would have to leave. She did not check her ipad (which is in her hand) or the chart in her other hand to verify we still had ample time to jump. She didn't care that I purchased at 7:30, all she cared about was the other people having a red wristband. Extremely rude, has lost our business for good. Which is sad, my kids love to jump there. Looks like we will go elsewhere in the future!
1 7 years ago (13-01-2018)