America's Best Contacts & Eyeglasses

My Dad has Alzheimer's and broke his glasses at his care facility where he lives 4 hours from me. Everyone everywhere I had been or places I called had told me no that I couldn't get my Dad glasses. Not Lindsay at the Ankeny location of America's Best. She sat with me and listened to what my situation was and even with the limitations of not being able to bring my Dad in for a fitting, she got it done. Literally, she saved me. At one point I just sat and cried in the chair. Sometimes in the lowest of times, you come across someone who just takes the time to make things better. Lindsay did that for me. My Dad loved his new glasses we picked out and I couldn't be more appreciative. Thank you, Lindsay!
5 7 years ago (10-05-2018)

I had a terrible experience today. Went in for a contact exam which I specifically stfed multiple times. I got all the way done with and found out the forgot to do the contact piece of the exam. I then go back to waiting. A few minutes later someone comes to get me saying the doctor “has to keep moving on” and that she’ll “figure it out later”. I was then still suppose to pay for the contact exam even though it never happened. They lady was getting mad and almost yelling at me when I said I wanted to just have my glasses prescription and to leave. She continued to argue with me that she never said they didn’t have time until I was literally out the door. Will never go back or spend any more money here again.
1 7 years ago (18-04-2018)

I stopped there yesterday to buy a new set of glasses . Two young ladies were busy restocking and kept doing their thing. I looked a glass samples for a while and no one asked if I needed help. I left and went to Vision 4/less and got good service. They just lost a customer.
1 8 years ago (03-11-2017)

Got me in and out fast everyone was very helpful. They let me know all the different options that I could pick from was a great experience. I will be going back for years to come.
5 8 years ago (07-11-2017)

Walked in needed new glasses and was seen by the optometrist immediately all the staff was very friendly and explained all my options and answered all my questions. I was excited being seen right away with no appointment wish I had that kinda service everywere I went. I usually walk away from places that make me wait so I'd like to say thank you America's Best for making me feel welcome.
5 8 years ago (02-08-2017)