America's Best Contacts & Eyeglasses

My 50 year old mom has terminal brain cancer and said she wished she could see better. So, we made a 5:40 p.m., appointment and these lovely people were open until 7:00 p.m. We had a few complications with the wheelchair and I was running a few minutes late, so I called at 5:45 p.m., to let them know. The girl was less than pleasant and asked, “well, just how late will you be?”. I said I’m right around the corner. We parked, got the wheelchair out and wheeled in at exactly 5:50 p.m. the girl said, “well, I’m going to have to see if we can keep your appointment now”. She came back with another lady who said we will have to reschedule, he is doing his last test for the night. My mom decided to speak up and try to offer more money for the appointment and say that she tried so hard to get there. All we got were blank stares. I politely thanked them and left. I sat in the parking lot attempting to call anyone open and looked up to see the Doc walk out of the exam room at 6:01 p.m....They definitely know how to go the extra mile for their customers. I hope Karma sees fit to return the same in kind.
1 7 years ago (13-04-2018)

I'm absolutely shocked at the reviews for America's Best on Google so I decided to leave my two cents. This is the absolute best place I've found to get new glasses. I've had corrective lenses since I was a child, and as a fairly wreckless adult I've needed more than my fair share of new lenses. I've shopped around quite a bit and I haven't found any place that's as affordable as America's Best. The selection is great, the service is tremendous, and my orders have always come on time or early! As an added bonus, I've never shopped there before that there wasn't a bonus for buying two pair. As someone who's needed a spare pair on more than one occasion this is an incredible deal! I don't work for America's Best, I haven't even bought glasses in a while, but I stumbled across these other reviews and was mortified. Don't let the bad stars fool you, this place is awesome.
5 7 years ago (02-03-2018)

This place is absolutely a joke. Last year (7/19/17) I came in the day I put in a new pair of contacts because one was torn and I had gotten my deposit on my flex card so I was picking up a year of contacts as well since that was my last pair. I brought the contact in with me that was torn in the package I had opened and the manager there said don't worry you are getting a year supply today. Umm yeah that I'm paying for but I wasn't in the mood to argue so I let it go. One of my boxes for the year had yet another torn contact in January this year and I didn't call in because I wasn't treated very well last time. Today I put in my contacts and drove to work. The entire trip to work my contact was bugging me. I took it out and it had a tear right in the middle of it. I work at a desk so of course I tried to work with one eye with no success. I took the other one out and I don't carry my case with me. So they are both junk. I called in and explained the situation since this was the third time it had happened and was told a manager would call me back in just a little bit. Two hours had passed and no phone call. I then call again and she explains after transferring me that they can order a trial pair. I asked about the second pair that was torn she said well you still could use the other contact. The first time I tossed them both because what am I going to do with the last contact in the box without a pair. This time I'm at work and what am I going to do with the contact that is fine.... She didn't care. She explained again and again I can give you a trial pair since only two were damaged. She ended up telling me they have a trial pair that I can get tonight so that was nice at least. I'm going to pick up my trial pair and my perscription and find somewhere else to go. I have been going to this place for over 5 years and buy all my contacts and glasses there. It isn't my fault that the last year I have had three torn contacts.... I bought them from America's best and would think it wouldn't be such a hassle to be reimbursed.
1 7 years ago (08-02-2018)

Called 1st thing Monday morning and they were able to get me in right away. Joseph Donahue was very helpful and professional. The store was clean and had a decent selection. Staff was friendly and helped me pick out frames within my budget.
5 8 years ago (28-11-2017)

Walked in picked out a pair of frames right away. The lady at the front desk was super friendly and helped me look at my insurance and get my information in the system. She told me to come back in a half hour for an exam. I came back and she wasn't there, instead it was an exteremly rude woman who for some reason got an attitude with me right off the bat, I'm still trying to figure out why. It was unbelievable, I don't know how she would expect people to want to do business with her. She vaguely told me thy wouldn't get me in and there was a "whole bunch of other people so they don't know when they could see me but it will be awhile". Learn customer service. I'd much rather start the process over then give my money to these people.
1 8 years ago (14-10-2017)