American Dry Cleaners

At the the beginning of the spring season, I took all of my winter/cold weather clothing to American Dry Cleaners for a final season cleaning. I picked up the items and tucked them away in a closet for later wear during cold weather. As I pulled several of my dresses out of the cleaner bags, I realized that the hems were completely out of the dresses. They were not in this condition when I dropped them off. I took the dresses back and met with a very nice woman who looked up my order in the system and confirmed that the dresses were not damaged when I brought them in. She apologized and assured me that they would be hemmed. I went to pick up the dresses today and not only were they not hemmed, there was a charge of $29.00 (which I declined). They informed me that the owner, Larry, instructed them NOT to do anything to the dresses. He even questioned that I had them cleaned at their facility. Added that too much time had passed for them to do anything with the dresses and I should have checked each item when I brought them home. Larry, I'm a business owner myself and appreciate good, honest customer service; I understand the value of making things right with a client. The nonchalant "we don't care" attitude and further questioning if I even brought these items to your location was poor form as a business owner. Folks, there are plenty of good choices for getting your dry cleaning done. Avoid this one. They don't understand your value and aren't willing to own up when they damage your items.
1 8 years ago (22-11-2017)

I called the facility to verify with employee the wash and fold service removed stains. The representative advised they will remove the stains. I received my towels back with stains and they overcharged saying I had 8 lbs. I went home to weigh towels and it was 6 lbs. I called to complain to the manager and she was very rude. I asked for the owner name and she hung up on me. They have poor customer service and service was horrible.
1 7 years ago (17-04-2018)

I took an expensive leather bag there to be dyed. It was not done properly. I believe there was no prep-work done to the bag to allow the dye to adhere properly and when I received the bag, the leather was completely dried out and some parts of the dye were flaking off. This was completely unacceptable. No leather oil was added back to the bag after dying and the bag looked like someone had used matted craft paint on it. All the luster and sheen was striped from the leather. It was clear to me that whoever is dying and cleaning their bags is not a professional. Do not let this person's before and after pictures fool you. This is not a professional who know how to handle leather. Take your handbags some place else. Working with leather is an art form, so I should have known by the price that this was NOT going to be done correctly.
1 8 years ago (20-11-2017)

Have been going to this business for more than 40 years.The clothes always look professionally done.Very professional staff.I continue to drive from the state line to North Graham location.
5 8 years ago (08-12-2017)

Took a pair of cotton capris in for a zipper replacement. Total cost for this item $25.66. I will never go back. Alteration shops are a lot less expensive. So disappointed as I have been a customer for years.
1 8 years ago (14-09-2017)