Avis Car Rental

I’ll never come here again! I was anxious to get out of town because it was really windy that day and school was canceled! My reservation was at 12:00 .. I called earlier around 10 to try to get a car but the guy was so rude and nasty over the phone and said he doesn’t have anything right now and that I have to wait until 12:00 ... I came in at 11:30 and he says ‘ I need half an hour. Your car is not ready!’ Nobody there, I sit and wait and he’s there talking in foreign language to another guy. Then another female customer comes in and he greets her and start servicing her immediately while I am sitting and waiting!! He helps another customer and another and another and I am still waiting. At the end at 12:00, I get a different car other than the one I booked online?? I asked him why did I have to wait 30 minutes, I didn’t see anyone else wait. He said your car wasn’t ready!! I am furious and I don’t understand why I was treated differently! why did he service 5 other customers while I was sitting and waiting on the side! at the end he gave me 25% discount on the car insurance but I'd rather pay full price and receive a prompt and fair customer service!
1 7 years ago (07-03-2018)

The location AT 4400 Conn. Ave n.w. was terrible i will never go there again
2 7 years ago (09-02-2018)

Easy in & out. Very knowledgeable staff
5 8 years ago (28-09-2017)

Easy to book a wide selection of cars online. Staff is friendly. Good experience
5 8 years ago (22-05-2017)

Service was slow and the place seemed understaffed. Especially if you are used to preferred status where you just go to your car with the keys inside and drive off.
3 8 years ago (15-08-2017)