Budget Car Rental

This location is the most unprofessional I’ve experienced with Budget. When picking up the car there were 3 employees all on their phone and no one acknowledged me. I had to speak and let them know what I was there for. When returning the car, the employee was on the phone and conversing with a friend in the lobby. I told her I was here to return the rental and she informed me I needed to drive to the very bottom of the garage. I drove to the bottom and no one else was there nor instructions on what I needed to do. I came back up to ask the employee what else needed to happen and all she said was it’s fine. I’m not used to this type of experience and lack of communication with Budget. I usually have a great experience. I definitely will not use this location again. Note to management please train your employees on communication and customer service.
1 7 years ago (02-06-2018)

Check-in was inefficient. It took 30+ minutes. They gave me a intermediate when I reserved a full size. No apology or recognition. Car was dirty inside and had manual locks. Overall a very bad experience. Staffing was not close to sufficient.
2 7 years ago (12-05-2018)

The rental agent at this location is not friendly. I advise going to Reagan National Airport to rent. I returned my car with a full tank of gas. The return clerk somehow noted that it was not full and I received additional charges. I brought it to the attention of the rental agent and she asked me to produce a gas receipt which I did. She then still tried to say the tank was not full because of the span of time between the date stamp on the gas receipt and my rental return time. After explaining the tank was full, she called the return clerk and he told her the tank was indeed full. She corrected my receipt, and I thanked her and she said nothing.....
2 7 years ago (09-01-2018)

Took us an hour and a half to get first car and seat belt in back wouldn't even work. Took us some more time to get another car that was barely clean. Have fun you guys
1 7 years ago (30-03-2018)

They prices are CHEAP compared to many other companies. I used to only rent from Enterprise. They are not in a great location, extremely hard to find parking in the area! Asia the representative that assisted me was really courteous and friendly. I will continue to use Budget whenever I need a rental car. This location has both the Budget and Avis rental car companies in one.
5 7 years ago (13-02-2018)