Bang & Olufsen

Awful awful arrogant indifferent staff. Couldn't get H9i gestures to work and they didn't bother to help me with it. "it should be doing it, you're just not doing it right". If they had gotten it to work, I would have bought, they just don't care. Don't complain if you're stuck in a job you don't like guys. Learn how to be polite, descent human beings first.
1 8 years ago (31-05-2018)

Great atmosphere. Even better staff.
5 9 years ago (15-02-2018)

Update to my review: I have learned that this location is not owned by B&O. It is rather a “franchise” or independently owned. The conduct of the Manager and Employees are a reflection of the ownership. I find it incredible that a business in New York City would treat it's Customers poorly. Especially when that business is the caliber of a high end audio store such as Bang and Olufsen. I was promised that a product I had been looking for would arrive today. I made a special trip taking 2 hours out of my day to pick it up. Upon arriving at the Store, the employees (to include the Manager) treated me like I was something scraped from the bottom of their shoe. I was told not only was the product not arriving today, but I should just buy it online. No apology for wasting my time, no promise to find the product for me or hold one back.... nothing, just a brush off. I'm assuming this is because I wasn't dressed in Business attire. I learned a simple lesson living in NYC... never judge people here by the way they dress. There are plenty of millionaires running around in street clothes. There is always Bose, B&W, Sony, Sennheiser and Klipsch... I strongly recommend you try the other brands for better customer service and treatment. Bang and Olufsen clearly doesn't want your business unless you're wearing a Rolex.
1 9 years ago (21-11-2017)

Does this store handle the repair business of B&O product within the warranty period? Anyone have comments?
3 8 years ago (29-04-2018)

The acoustic is utterly amazing. A music system that is definitely worth the investment for its quality of the sound and look. B&O's commitment to perfection has truly enriched my experience. Thank you.
5 9 years ago (05-08-2017)