Best Buy

Friendly staff and easy to get in and out of. Don't go to many brick and mortar stores for tech stuff as selection is limited and generally overpriced, but this store did meet my needs when in a pinch!
4 7 years ago (14-05-2018)

I did not like that they blocked the ends of each isle by the monitors. I am disabled. Walking extra or having to walk down an isle, back up, and down five more isles to get around the blockades on each isle extremely upsetting. This was done to help the employees and reduce line cutting during Christmas time and probably a call made at the corporate level or by store management. I understand the need for peaceful, organized lines, but for shoppers with disabilities this is tortuous. I can't imagine, for those who require special chairs, how this would have worked. The computer monitor area had one way in and the only way out was through a register checkout lane. The ends of about five isles were blocked by intentionally placed piles of boxes. If after walking down an isle and finding that you can't get out isn't infuriating enough, imagine realizing the next three or four isles are exactly the same - all dead ends because there is a pile of boxes on the floor centered at the end of each isle. For customers with mobility issues this prevents access, denies passage, and severely limits one's ability and desire to shop because there is no way to get out to shop for other things, find a salesperson, find other shoppers, or go to the restroom. Blocked isle after blocked isle becomes too difficult a task for the disabled. It wasn't just an inconvenience. It would have made shopping that area nearly impossible (impassable) for a customer who may have been in a wheelchair. It was a huge safety hazard. My daughter almost fell backwards over a pile of boxes when someone needed to squeeze by. In addition to that, what if there was a fire? Customers would have to start throwing the boxes or leaping over the short piles of boxes to get out of the store. Can you imagine that madness? Imagine someone in a wheelchair in that madness. They didn't block off a section of slow selling widgets. They blocked the end of every isle leading to the computer monitors. There was one way in and one way out and that was via the empty and artificially made checkout. The ends of five empty isles were blocked by boxes for reasons that were no longer valid or excusable. To find help you had to go around all of the isles again, then go back around with the employee to ask questions about the product, again to find other shoppers, and again to find add-on merchandise. It would have been annoying and an inconvenience to any shopper, but when you are disabled it is physically painful. I did make a $500 purchase, but I left as soon as I could. I did not continue to shop because every step for me counts and my steps are limited. There were only three people ahead of us in line! There was no need to block off the isles. It was late in the evening, the sales clerk handled checkout quickly, and for that I am grateful. I just cannot see why any business would think it is ok to block several isles and not think of how that might block access to and/or affect customers with mobility issues, the elderly, parents shopping with children, and the disabled. I made my purchase despite the lack of consideration by Best Buy because my daughter was there with me picking out her birthday present. Companies with large support teams, marketing professionals, human resources, varying subdivisions and high reaching levels of management should not make these kinds of mistakes.
1 8 years ago (19-12-2017)

Wonderful place ask for Blaine B -- I went in asking about a copy of a receipt from an item I bought n 2017 I did have my online order number and the young lady did what she could to help me get a copy of the receipt
5 7 years ago (14-03-2018)

The over eager TV salesman tried to sell me a model that I didn't want from last year's tv's. He insisted that the super reflective screen TV he was trying to get me to buy was a much better deal than the non reflective TV I wanted to buy. He went on to explain to me that the TV he wanted me to purchase was so much more than a TV, it is the entertainment hub of the future. I don't even know what the heck that means, but I just wanted a TV. I left 5 stars because the checkout girl at the register had huge ta tas.
5 8 years ago (14-01-2018)

Ordered something online and purchased in store. Staff was extremely helpful and products were easily available
4 7 years ago (29-03-2018)