Burberry

I purchased my trench coat earlier today, thanks to assistance from Mr Brady Wright who works at the Burberry store in Washington DC on 970 I Street NW Washington DC 20001. Just like last week when i first came in to try on the coats to get an idea of fitting and size perfect for me, Mr Wright greeted me, and other customers, as we walked into the store respectfully and politely. He is very polite and goes above and beyond to answer all customer questions and help them with whatever they may need to measure on (whether it be multiple sizes or different colors/styles of clothing) or checkout. Mr Wright also assisted me in monograming my Burberry trench coat and ordered it right there with me. I am very very very satisfied by the customer service I received today from Mr Brady Wright and wanted to let you all know personally what a great job he did in assisting me on such a short timely notice as I was in a rush to return to work. Excellent customer service skills do not go without notice, especially when most of the time individuals criticize the customer service. so I wanted to let you all know how much great hospitality i received so you all go to Burberry on I Street in NW DC and ask for Mr. Brady Wright.
5 8 years ago (13-09-2017)

Had an old Burberry scarf I’ve been using for well over a year now. Happened to get some holes in the Cashmere so I took it to them. Not only were they very kind, but they also patched it up free of charge. Love this brand.
5 8 years ago (09-11-2017)

Great service and we were the only ones in the store.
5 7 years ago (01-05-2018)

Derrick was an awesome associate. Very knowledgeable and I've left other burberry locations feeling like I could never own a coat from Burberry. But I was so so excited to leave here feeling great and looking fantastic in a coat. I've been having custom coats made to fit me but leaving here with Derrick as my customer service made me feel like a normal human. He's fantastic and should get paid to do training for their other store locations.
5 9 years ago (04-11-2016)

Very Friendly staff. Good variety of products.
4 10 years ago (18-09-2015)