Canadian Beauty College

I got my grad Hair done at Canadian Beauty Collage, everyone was very friendly! Very happy with the results :))
5 8 years ago (20-06-2017)

I had a wonderful experience at Canadian Beauty College (Newmarket). Everyone was so friendly and enjoyable to be around. The instructors are very knowledgeable and go out of there way to help you. The classrooms are small, so you will get one on one time. I would definitely recommend this school! :)
5 12 years ago (11-06-2013)

In April, 2015, I purchased one WagJag voucher for three non-surgical facelift packages for $99 at the Newmarket location. Each package included one 60-minute Dermalogic revitalizing facial, one diamond-tip microdermabrasion treatment and one non-surgical facelift. Having never had a facial before let alone something as extravagant as this, I had no idea that these appointments needed to be spaced weeks apart. I forget now, but maybe 4 weeks apart, I can't remember. The voucher had to be used within 90 days and expired on July 9, 2015. So, unaware of this, I made my first appointment in June, I think. And my next appointment was intended for July 7th. Now, at this point, I'm aware that I won't get the third package in in time before expiry, so I'm okay with the $33 being banked toward some other aesthetic service, because I was told there would be no expiry on the banked money. Now, here comes the problem. I booked my appointment for Tuesday, July 7th for 1:00 or 2:00 :00 in the afternoon, I'm a little foggy on the time, but it was definitely around there because I know what else I was doing on the 7th. I called on the Monday the 6th, just the day before at 9:00 a.m. as soon as they opened and I booked for the 7th. Literally 2 or 3 hours later, and no later than 12 noon, I cancelled the appointment on the 7th. There was no charge by the way, because although on the WagJag voucher it says cancellation within 48 hours, the policy at the Newmarket location says on their Web site they require 24 hours' notice which they indeed received. However, for some reason, I got a call on the same day on the 6th around 4:00 confirming my appointment. And I told the girl I called and cancelled already. So, for months now, I've been under the impression that I still have $66 banked towards an aesthetic service, right? I made an appointment a few days ago for an eyelash/eyebrow tint and eyebrow wax and on the phone I informed them about my $66 balance. They said, yes, they see something to that effect and will see me for my appointment. I go in for my appointment and they tell me I have $33 not $66 because that July 7th appointment I was a "no-show". I explained to the technician who greeted me (and she was the same technician/aesthetician who did my one and only non-surgical facelift package that I had) what had happened on the day of July 6th regarding that appointment on the 7th and that I had indeed cancelled before the 24 hour time frame. And she kept referring to this "note" in my file that I was a no-show. And I insisted that in my entire 40 adult years (I'm 55) I have never, ever been a no-show and I was very insulted. She got the manager, and the manager said I was not a no-show and that I had, in fact, called late afternoon on the 6th and therefore not within the 24 hours required. I again explained what happened on the 6th. She again read this note which you would think was God's word. I again pleaded and explained profusely the note was incorrect. She took her index finger, for the umpteenth time, and again read this precious note to me. I again explained profusely. Well, this went back and forth far too many times and it was getting childish. It could not have been more evident to me that this manager was not ever going to give me the benefit of the doubt and reinstate my $33. Unbelieveable! And although I still could have kept my appointment and used $33 still remaining out of the $66, well, really, would you? After what had just happened? I had a sick feeling in my stomach and a very bitter taste in my mouth, and I definitely would not have trusted any service I would have received. Whatever happened to giving the customer the benefit of the doubt? I'm astounded by the lengthy back-and-forth banter over $33. I will be in touch with Wag Jag on Monday to see what I can do about a refund of the entire $66.
1 9 years ago (25-01-2016)