Capital Auto Glass

I just got off of the phone with this company… And the older gentleman on the phone was extremely rude. He said one moment please and then started asking a bunch of questions… When I confirmed the question he asked, he yelled “what kind of car is it“, so I just hung up the phone. I have had one car tinted here, and sent other customers there as well, two actually had their tinting done there. They just lost my business for my new vehicle. They do a great job, but I am a people person, and there is a certain way you do not talk to customers, or potential customers. Customer service/customer appreciation is in the garbage!
1 8 years ago (10-03-2018)

Quick In And out service and the cheapest I have found around Richmond.
5 8 years ago (02-03-2018)

didnt even get the chance to go, but i did request a quote and nobody ever got back with me, that was 3 days ago. but from these reviews i see why. Ill go elsewhere.
1 8 years ago (13-03-2018)

ZERO STARS! BUYER BEWARE!!!!! Stay away from this "business"!!!!! These people do NOT know how to run a professional business. They are there to take as much money from you as they can, and could care less about you. I called on a Friday and tried to set up a time to come in. The guy I spoke with said 9:30 AM-10:00 AM Saturday morning and I'd be taken care of. I show up at 9:28 AM, they informed me that I am "too late" and it would be a 3 hour wait. I explained that I had an appointment scheduled the day prior, and the woman in the office could care less. Also their "$99.99 for MOST cars" is a LIE!!!. I went in with a '98 honda civic, the most basic and common car in existence, they wanted $145.00. There are PLENTY of other places in town with MUCH better service and better prices. STAY AWAY FROM THIS LYING, UNPROFESSIONAL, "business".
1 9 years ago (15-07-2017)

Omg I wish I had read these comments before I took my daughter car..ok besides the language barrier just rude..i comes to get my car an I have my credit card in my hand the old man says didn’t i tell u to bring cash am like no u did not because you was too busy changing the price On me..I was originally told that it was going to be a 225 for windshield replacement an regulator over the phone ..when I check in he says what price I told u so I repeated he said it will be an extra 25.00 for some piece ..now how does he know this before looking at it ..then when I leave he calls an says 25.00 for windshield wipers am like the sign says 15.00 for windshield wipers.so I guess when I pick my car up Saturday my bill will be 300 ..robbery
1 9 years ago (15-02-2018)