Chili's Grill & Bar

I've been to this Chili's a couple of times since I moved to Mobile, and the experience varies every single time I go. Depending on what server you get, service will either be fantastic or awful, and if you go in on a Friday or Saturday night, expect a wait. The food is mediocre, obviously reheated from a frozen state, but it's not awful. I had a waitress named Brittney one time who was absolutely amazing. She had the most amazing attitude and she made my evening awesome. She's by far the best server I've had there and I recommend her highly to anyone who goes. Not all servers are on her level, for sure, and if they had fifty of her working I probably wouldn't complain. I don't remember the names of the other few I've had, but out of their wait staff there's only a handful that are consistently friendly and provide great service. Also, I just have to say that the hostess they have working is super sweet and polite, and I say it because I feel like this poor girl deserves it. One night I had gone in when it was pretty busy, and I felt horrible for her because she was doing the work of two or three people on her own, which included cleaning tables and clearing away dishes, something I was sure was supposed to be done by servers or a busboy and NOT the person who is supposed to be promptly greeting your guests. She apologized profusely for not seating us as quickly as she could, but I can't blame her when she's doing three or four other people's jobs. It's obvious that they're short-staffed, and I'm sure that there must be some policy on seating during a wait and all, but having us wait 30 minutes to an hour when there's tons of open tables is utter bull, especially when your servers have enough time to bother the hosts but not to get people drinks. You don't have to take orders right then, especially if your kitchen is backed up, but at least seat people and give them drinks.
2 8 years ago (26-03-2018)

This location is a typical Chili's. I have visited many times and food is consistently solid. Service can be anywhere from great to sub-par depending on the day. The bar is fairly large with multiple televisions placed for good viewing. Prices are average. They can be quite busy, so be prepared for a wait during peak times.
4 8 years ago (19-05-2018)

This is our first time back to chilies in some time. The restaurant appears clean and well maintained. The restroom was clean and appeared to be kept up. There was not a big crowd so we were seated right away. We asked for a large booth for two Nd were accommodated. Our server was nice and answered questions about the items on the menu. She seemed to be knowledgeable about what was advertised. The noise level was a little loud but tolerable. Overall a good experience.
5 8 years ago (01-04-2018)

I always get fast service, from good help. The restaurant is clean. The people are friendly. Great environment. Family friendly. Fun for kids. Great food. They treat our family like royalty.
5 8 years ago (17-05-2018)

The food was good but the service lousy. Ordered appetizers but no napkins or plates to go with. Took 25 minutes for waitress to give us drinks and take our order. When received food needed drink refill and took another 20 minutes to get that. Had to flag her down. By time we got refill and napkins food was cold. Lousy expierence. Don't look to go back. Very rude service.
2 8 years ago (15-04-2018)