Compass Self Storage

Based on my experiences, as someone that has rented several units for many years here, I would not recommend this particular facility to anyone. I highly suggest finding a storage unit somewhere else if you have any option to do so whatsoever. I have had multiple units here for 5+ years now. I was happy with the place when I first got them but lately I have found myself irritated, frustrated & dissatisfied. Once I went there at night (I pay for 24 hour access) only to discover that even though my account was paid up as always with direct debit, they had mistakenly locked me out of my unit when they meant to put the lock on the one next to me. I contacted the 24 hour hotline and was told that the manager would come up in the next 30 minutes to remove the lock that was incorrectly put on my unit. After an hour had passed with no sign of a manager, I called back and the lady said that she talked to the manager and that they lived 30 minutes away and I quote "didn't feel like driving all the way out there tonight, but would take care of it in the morning", in spite of my having waited for nearly an hour at that point. Needless to say, that was infuriating. Admittedly, it's possible that my review might be a bit overly negative due to the impact of this particular situation though, because it left me especially angry and otherwise, it's actually a nice facility. I believe there is new management from when this happened as well. Should this be the case, I will update my review after I have had a chance to actually experience things under the new management for a while.
2 7 years ago (07-04-2018)

My experience was great. I came in to look at a unit, and Jackie showed me around, I also was shown the locks and some of the supplies I might need. I also asked a question about moving company and Shelly gave me a good company to call. I'm going to rent in early March. No need to look any further for a storage company, the management sold me on Compass. See you guys in March!!!
5 7 years ago (27-02-2018)

This was a business trip. However, this place is very nice. It has tons of storage, is very well cleaned, and it has the climate control.
4 7 years ago (04-05-2018)

Great customer service and attitude. They were very helpful and accommodating and went above and beyond during our stressful move. I highly recommend this facility for rental trucks and their storage units which are very clean.
5 7 years ago (14-04-2018)

Best moving experience I have ever had! The staff was friendly and very helpful. Thank you so much for everything. I will recommend Compass Self Storage to everyone in the future 😀👍🏻
5 7 years ago (26-02-2018)