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Crowne Plaza Charlotte Executive Park

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Crowne Plaza Charlotte Executive Park
Address: 5700 Westpark Dr , Charlotte 28217, NC, US
Phone: (704) 527-9650
State: NC
City: Charlotte
Zip Code: 28217


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Reviews
Quiet room, comfortable bed. Upon check in was told parking would be 12 dollars, but did not see that disclosed anywhere. Room was very dark when I walked in and smelled of closed. No plastic cups in bathroom, no dirty Clothes bag. Very dusty and dirty bedside lamps, definitely not sanitized. Cannot call the restaurant from the room. Went down ordered a burger….they where out of tomato but only 3 other people were sitting there!
Quality and Service at this location were substandard. We reported that the temperature in our room was uncomfortably cold for the second night. Security came and confirmed that the thermostat was inoperable. After waiting an hour, we called again to ask for a remedy. They advised us that maintenance would not be in until the next day. The front desk sent a Mattress coversee photo and a thin blanket when we requested extra blankets. On one occasion, we asked for clean towels and had to go to the front desk because the towels were not delivered. The room was not serviced during our stay, and we had to keep requesting services, including bath tissue. We had to check out early and stay at the nearby Hilton. The staff made no effort to rectify the situation.
I stayed here for one night after I missed my connecting flight in Charlotte. The lobby looked great but the room was just ok. Terrible lighting in the room and no microwave. No vending machine on my floor either even though there was a sign for it. I didn’t feel like the room has been cleaned well. The worse part was the cockroach I saw run across the floor in the morning as I was getting ready. Absolutely disgusting. I would not stay here again. There's also no airport shuttle which I found quite inconvenient.
Beds were very comfortable! Staff was super nice! Lobby is very elegant! No more than 15 minutes away from downtown Charlotte! Rooms can use a bit of touch up, but overall 7/10! I would definitely recommend this hotel to anyone looking to stay in Charlotte!
No microwaves in rooms, no laundry, ice machine was broken on my floor, no airport shuttles, wifi was terrible <4mbps. Rooms were average. Really surprised at the lack of amenities here. They even charge $12 for their continental breakfast which is pretty basic and additional fees for parking. These should be included in the price of the hotel, not additional charges. Don't waste your time here.
When you walk into this hotel you really expect the rooms to be amazing, but it wasn't. First Thomas at the front desk is AMAZING! Friendly, great small talk, and very accommodating, he was definitely a delight to meet and is absolutely perfect for this position as he knows how to make his guest feel welcome.... The room we had was tiny, balcony was dirty it really needs power washing and only one old chair to sit on the balcony. Everything was broken in our bathroom. And the toilet has to be made for kids because I'm 5' and it was difficult for me to get up and down on it, so my husband who is 6' surly was not pleased. No microwave we had to use a community one by the ice machine. I wanted a staycation experience, by highly disappointed with this hotel. If you're having business meetings or using a banquet room go for it it's amazing in those areas, but I did not enjoy my room at all.
Sonesta was comfortable, clean with a professional staff. Very nice hotel also has everything you need. Now the only downfall is that I wish they offered microwaves in the rooms instead of being on even number floors by the ice machines and the lobby.
Food was good. Had salmon dinner. No complaints. Front desk was really good and attentive. Room very clean and comfortable! Would definitely look forward to staying here again!Rooms: 5/5
Nice hotel and very polite staff. The hotel is in serious need of updates and the beds are not as comfortable as I would have expected for the money. I would stay here again for a night, but not any longer. And definitely do NOT stay on the highway side of the hotel.
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