DeTray's Custom Housing

Very poor customer service and straight forward dishonesty by all at DeTray’s. Worse then new/used car sales people. We purchased the triple wide display home displayed on their lot from 2016-2017 that was in front of DeTray’s in. We have waited 3 months, made 3 payments and counting and our home is still uninhabitable due to water damage destroying our ceilings, carpet and padding (have pictures as proof if needed). We now have birds living in our roof/ceiling area as it has remained open for 3 months and counting as of 3/17/18. Dana DeTray refuses to get our home done by the deadline and doesn’t care. They are in breach of contract at this time and we have now reached out for help including the BBB and attorneys. If you try to push them, they push back and put your home on bottom of the pile, slow down the process or delay it as much as possible to prove a point (have text message from Michael to prove). We have been waiting to move in for 3 months and now the replacement display model has arrived at DeTray’s on Thursday March 15, 2018 and Michael has pull his set up team off current home setups on Friday March 16th 2018 so they can have their new display model set up in 2 days. Michael has the set up team working on a home that has been waiting to be put together for 1 month while we have been waiting 3 months. They lie to your face, tell you what they want you to hear and even bring a yellow note pad when you meet with them so it looks like they are going to take care of things just to get you off their backs and then don’t follow up. Our home looks nothing like what they had on display on their lot due to damage and no concerns by any of their team. Don’t buy from this company! Buyer beware! They take your money and then game on from there as they don’t know who you are and take their time BUYER BEWARE!!
1 7 years ago (17-03-2018)

I first called to talk to someone because I wanted to find out about the modular homes like it says on the website and they hung up on me. I still go in the because i really wanted to get the information (which was about 45 mins out of my way) and find out when i get there they dont even do modular homes! Even though it is on their website.. Which is exactly why i called in the first place. So my time isnt completely wasted!
1 8 years ago (29-10-2017)

Spoke with Mike who insisted on a $2000. deposit before answering any questi ok ns about their "custom" features. He then hung up without so much as a thank you and good bye. Beware of these people and explore your options with other manufacturers.
1 8 years ago (15-07-2017)

The people are nice. But it is not as good as they make it sound. It may be better to go the traditional route. It is also hard to get people to call you back when they say they will.
2 9 years ago (07-01-2017)

I John Antonelli has been in the Auto Business for over 25 years and I have seen and herd a lot of bad business practise but nothing as bad as the one that i just been in. I came to Detray's on March 10, 2017 to purchas a home from Marlene LeMoine. This women was the most nicest women to deal with. We agreed to a price and i left a $500.00 refundabe deposit. I came back to see them on March 17, 2017 to make more adjustments to my new home. Marlene gave me some business cards to contact a License Contractor to set my new home up.At that time I gave them my bid from Mike's Set up to set up my home for $45,990.00. On March 20, 2017 a person came to my Dealership at Sunset cars of Auburn named Peter to look at a 2006 Honda Odyssey to test drive. He left his business card to call me because I was off work. On Tuseday I called DeTray's to talk to Jonathan there finance manager about my loan. He tod me at that time that they dont to do business with me because they don't use Mike's set up. They only use Indigo Interprise and his name happened to be Peter. This is the same peter that came into my business the day before to look at a van. Talking to my sales perosn Fernando. He was there to contact me. So I got the bid from Peter (Indigo Enterprises) His bid was $50,134.58. I called the owner on Saturday April 1, 2017 Dana DeTray. He told me he would look into this. I did not back so I called him back the same day and he told me that they only use Peter (Indigo Enterprises) to set up my home. So far I put down $2500.00 at the River estates In auburn where my home is going. I also put down $500.00 at DeTray's for my home. Also I sold my new house and all parties new this and i need to be out of my house on may 4, 2016. So I called the bank that is financing this 21ST Mortage and lisa williams told me I can use any Licensed Contractor I want. Dana Detray and his finance manage told me they wont sell me the home unless I used Indigo Enterprises wich is $5000.00 more money. I call the River Estates and they told me that they are going to file a complaint to there coorperat office of this shady business going on. I called Lisa Williams at 21ST Mortage and she told me that there company is no long doing business with Detray's for un lawfull business practises and also for charging customers points on a loan. Detray's wanted me to pay fee for financing becuase of credit wich is very illegale in the state Of Washington.Jonathan the finance manage called me on April 7, 2017 and told me that they are no longer useing 21ST Mortage because of there business practise. 21ST Mortage called me before he did. She also has all the documation showing the higher bid on the contactor and the points I was being charged. I'm now talking to there cooperate office to look at other fraudulant points that they charged on previous customers. So now I'm out $500.00 and $2500.00 for the deposit at The River Estates. The emotional stress has been very dificult So I'm asking detray's to pay me my $500.00 Deposit and the $2500.00 deposit that I have at The River Estates and also $2000.00 for the inconvience to find another home and all the wrong doings they have done. I have everything that states in this letter to prove in the shadow of a doubt that all this information is true and correct.
1 8 years ago (09-04-2017)