Financial One Credit Union

I love this location. The staff always go way out of their way to help me. They are always friendly, courteous and polite. Also they have very quick service! Every time I need something it’s been a smooth transaction. The online banking is very easy to use as well. Overall a great credit union!! I would recommend them to friends and family looking to switch Credit Unions. Keep up the great work guys!
5 7 years ago (05-03-2018)

I originally wrote a very bad review of this Financial One location. However, a day after I wrote my review, I was contacted by a manager/supervisor from the Columbia Heights location who was very apologetic for the service I had encountered. He was so nice and seemed to genuially care about the kind of customer service that Financial One was providing. I told him that I would try this branch again (rather than driving out of my way to the Coon Rapids branch), and amend my review after seeing if the experience of going to this branch had improved. I went to the Columbia Heights branch a couple days ago, and it was a major difference than all the previous trips. This time, I was greeted upon walking in (whereas before I was not acknowledged at all). I was attended by a very friendly teller, who was professional, personable and very friendly. This was a total difference than the previous service. So I have adjusted my review to reflect the new, good customer service. I also really appreciate that the manager/supervisor personally called me and spoke to me about my experiences and was genuinely interested in rectifying the situation. I will no longer avoid coming to this branch.
5 7 years ago (17-03-2018)

Great service.Fast and Friendly. Best credit union out there.Better than any banks.Check it out.You will be taken care of.
5 7 years ago (09-05-2018)

I love doing my banking here. Staff is very friendly and they have been very helpful and responsive .
5 7 years ago (06-06-2018)

I've been dealing with this C.U. for several years now. Both Corporate and Personal accounts are handled exceptionally well. I like working with all of the Tellers and Account Managers. I highly recommend Financial One.
5 7 years ago (02-03-2018)