TruStone Financial Federal Credit Union

You're fooling yourself if you really think the service here is different that a more mainstream bank. There's nothing courteous about courtesy overdraft. I closed my account 2018 after banking here for more than 20 years because they refused not to waive $60 in fees on my account after numerous similar issues were resolved without a fuss. The manager at the uptown location quite condescendingly noted that if I "don't have the money I should go to the loan department."
1 7 years ago (12-04-2018)

Excellent. I was able to refinance my house when Chase would not.
5 7 years ago (26-05-2018)

Was a great bank that helped me with personal loans. When I ran into a problem the bank manager swiftly helped me figuring it out.
5 7 years ago (17-02-2018)

The last 4 or more years this has been a wonderful place to do business. All the staff is warm and friendly. People recognize a customer and go out of their way to accommodate guests. Service is personal and pleasant. The staff works to solve problems, not kick matters along the line. This place is reminiscent of the old-fashioned neighborhood bank, where customers and staff feel like part of a community, and not just a financial institution. The staff looks out for the financial well-being of their customers. They are not trying to sell a product or add complications to our financial concerns. Good work, Lyndale branch staff.
5 8 years ago (08-05-2017)

I opened a business account here several months ago and have so far been fairly unimpressed. For one, the online banking (mobile and PC) interfaces are very clunky and inefficient - I ended up calling several times in order to get logged in the first time. The support staff is also marginal. I was told I'd have my debit card sent directly to my house when I opened the account, but that never happened. When I called to ask what was taking so long, they said they'd have the card sent to the local branch. That also never happened. The third time they got it right. If things get better I'll update my review here, but first impressions aren't great.
2 7 years ago (07-09-2017)