Free People

Although this store is clean and trendy, it has some accessibility concerns. Certain areas of the store are cramped and make it hard to shop/try on clothing. Although most of it is due to the design of the store, it is still a concern for accessibility.

I went to the Easton location which is right by my house to browse. I stop in here every now and again and usually am never greeted by employees which doesn’t bother me too much until my last visit. I was the only person in there and there were 3 employees chatting amongst themselves. I’m walking around holding items and no one ever offered me a fitting room and one of the employees directly cut me off walking and didn’t say excuse me or anything. I am a very calm and passive person but I truly couldn’t believe it there was so much open space to walk through so I placed my things back on the rack and left. Won’t be back to this location

Ordering from website is the worst. Takes over 10 business days to receive anything. Their sizing is all over the place so I don't know whether I'm a small, medium or large. And don't try to exchange. They will not send anything out until they have received return so now you are at about a month before you get the new size. Not worth the trouble.

I wish they had more clothing in the store. They could do less with some fitting rooms for clothing space. Im tall an found there jeans to fit me in length which was awesome. I do like the quality of fabric they use. Doesn't feel cheap which is nice since there pricey. There website has so many more color options. There sizing is weird to get use to but once you tried on a couple items you kinda understand what to order. Associates were helpful the few times I been in for purchases/exchanges/returns

I'm in the store now and I guess I don't fit their idea of a customer worth addressing. I was looked at by a store associate and ignored. I watched them say hello and offer assistance to others but ....not friendly.

Was so excited to finally visit this location because I’ve always seen their cute clothes through the windows and couldn’t wait to buy something. Was horribly disappointed because all I could find were items sized from xs-small. No mediums, larges and DEFINITELY not any extra larges. Left feeling really bad about myself honestly.

I love Free People, but this visit was a big miss for me. I went in with several online returns, and was trying on some new items to switch out. The line of communication from the associate helping me made it feel like everything I came for was a burden. I had multiple dresses I was willing to exchange for new colors and sizes that they didn't have in-store, and I was met with "We don't have that in-store." Call me crazy, but sister stores like Anthropologie typically bend over backward to exchange and have an online order placed to deliver to your home. Again I was met with an annoyed tone and comment when I asked how my Afterpay credit could be used, her responding "It's already back on your card, you didn't tell me you wanted to use it for your purchase." No, "I'm sorry for the confusion" - just placing the blame back on the customer. There were more associates working that there were customers, so this was extremely disappointing.

This location never has anything you want from the site in stock. And don't even think about finding your size unless you're XS. You'd think the managers would know to order mostly mediums and larges since this is COLUMBUS OHIO, but I guess not. The store is pretty but it's always useless to come here to actually buy anything. I'll find one thing on my list but nothing else, so I just wind up ordering everything online to hit the free shipping. Even the most popular items that everyone wants like the ruby jacket and the dolman quilted knit jacket are never in stock, and if they are, only 1 color is carried, and only 3 XS and 2 S are left. Nordstrom has become the better place to carry Free People stuff, it's around the corner from Free People, second floor. Check there first, try on what you need, then go to Free People and see if they have it in the color and size you want they won't.

So I can not fully give this 5 starts ONLY because I have not been into the store but I am a frequent caller to ask for advice/fit/stock of items I see on the website. I have had nothing but positive interaction over the phone with the employees here. Last time I called the girl spent at least 20 minutes on the phone with me trying to suggest the best size for a particular item that I could not try on. She gave her own feedback with the product, described the material, the cut, and color down to a T. I ended up going with the suggested size and it was 100% spot on. Even if it had been off, I really appreciated the fact she took the time to help me, even though I was not in the store. They placed the order for me as well, it arrived in less than a week. Unfortunate not everyone feels this way but I always am never shy to pick up the phone and call this store. Keep up the positive vibes!

I ordered 3 dresses off their website, prices ranged from $150-300 a piece, and after I received them, I returned them all. They had super weird hem lines/stitching, one dress had little flaps of fabric poking out from the side of the breasts, and the last was completely unflattering because of the material and shape. I feel if your going to pay for high end clothing, it's shape, texture and lines should flatter the figure, not be a haphazardly compiled mess of fabric.