Geek Squad

My husband and I paid and scheduled an appointment to have our new tv put in. We take down our old one and get things set. We put our cat in the kennel. The day comes, and we get an email almost an hour into our paid time saying there is an issue with our scheduling. $200 dollars for delays and poor customer service. This is unacceptable and if the time slot is not available, it should not be an option. I would not recommend Geek Squad to anyone after what has happened to us. This is unprofessional and also a falsely advertised service. Used to love Geek Squad. Now... I wouldn't use the service even if I had a gift card.
1 7 years ago (11-02-2018)

Called to check if they could repair the charging port on my JBL pulse portable speaker and the guy just responded "We don't do that sir". Yet their webpage says otherwise. No wonder they only have 2 stars.
1 7 years ago (29-08-2017)

I gave my laptop to Geek Squad to fix a problem, since my laptop was under warranty at Best Buy. About two weeks later, they returned my laptop to me, having sent it to their service center. They claimed to have fixed the problem, but were unable to explain what exactly had caused the problem to begin with. Within an hour of using my laptop again, the exact problem for which I had taken it in appeared. Three hours after receiving my laptop back from Geek Squad, I was giving it back to them to send back to their service center. When bringing my laptop back a second time, the agents at the store could not figure out what the service techs in Kentucky had done to my laptop to repair it. I've had no choice but to send my laptop back to their service center, as my laptop is still under warranty.
1 8 years ago (23-04-2017)

Their driver almost hit me trying to get in front of me! Safety first!
1 7 years ago (25-08-2017)

Ok, I love the Geek Squad! Always solve my problems in a friendly, knowledgeable way! 📱💻
5 8 years ago (31-01-2017)