H2O Maestro Plumbing

Ed Cotterell was our plumber. He is very knowledgeable about all things plumb. Very pleasant personality. Extremely competent. Ed is our go to guy. Thanks for all you do.
5 7 years ago (05-04-2018)

Whenever we have plumbing issues we always call Kevin at H2O. He is over the top kind and professional. He pays great attention to detail and is always sure to protect the cleanliness of our home while he is working. We made the mistake 1 time of calling someone else hoping to get out a little cheaper. However, the only thing we got from the other company was major disappointment and a over inflated quote! We called Kevin at H2O and he came right out and took the time to do all the research before quoting the repair. H2O was $6400.00 LESS than the other company! Thanks Kevin for being a outstanding person, and outstanding at your job.
5 7 years ago (30-04-2018)

Excellent service. The plumber CHRIS and his backup delivered fantastic service, showed us the issue, reconfigured the badly constructed pipe design, and explained the issue and answered all questions. Professional in every way. Get it done right with Maestro!
5 7 years ago (30-01-2018)

I made an appointment to service my tankless water heater. It's working fine, just needs to be cleaned. When I made the appt., I was told that the service would be $139. When the guys arrived to service it, they told me it would be $389. They said the $139 is a diagnostic fee only. I sent them away and called the office. I was transferred to Daniel, QA. He was extremely rude and told me not to interrupt him. I hung up. I would not recommend this company.
1 7 years ago (18-01-2018)

Would give no stars if possible. Their heating and air is reasonable, however their plumbing services are not worth the time of day. The Plumber Kevin Pearl as rude, tried to charge me $700 to snake a drain, and left plumbing disassembled before leaving. I will not be allowing these people back into my home, I would recommend that you don't either. If you need a good plumber in the Lexington area, try roto-rooter, or literally anyone else. In response to the owner: Your technician had done no work, I informed him of where the clog was and that it just needed to be snaked out. He asked if I was on septic or sewer, I told him that I believed I was on City Sewer as I pay a lex serve bill, your technician, Kevin, believed I was on a septic system and after briefly searching with him, concluded that we could find no clean out valve, and that we were unsure of how the sewage was hooked up. We walked back into the garage, and at this point my electrician, who was there to service my generator arrived, so I excused my self to get him started, when I returned, Kevin handed me an ipad and asked me to sign it. At no point did he explain what this signature was for, or explain to me any of the costs involved. However after arriving on the next screen I saw a charge of $139 service charge, and a charge of $658 for snaking a drain. Upon seeing that, I questioned the charge, in the process of questioning him about the charge, he became quite short, and rude. At that point I asked him to leave, at first he simply stood there, he then tried to sell me on the comfy club (again), I then dissented and insisted this time that he leave, he then very rudely demanded the diagnostic fee, and if you will send me a bill for that I will be happy to pay it, however, having asked him to leave several times at this point I simply wanted this particular person gone, so I told him I wasn't paying him anything, at which point he reluctantly began to leave. He however then turned around and started demanding that allow him to finish work I had seen no evidence of him having started, and upon asking a secondary plumbing service, I was informed that there appeared to be no incomplete or disassembled work. In, summation, I believe $658 to be far to much for almost any amount of residential snaking, and since no work had been started on this charge, and this charge was in no way explained to me, I do not believe I should be responsible for it. The $139 diagnostic fee on the other hand while I do believe there to have been any diagnostic work done, as he didn't tell me anything I didn't tell him, I did agree to pay it when I requested your service over the phone, and if you'll snail mail or email me an invoice I'll happily pay that. Thank you for you time, Davis Meade
1 7 years ago (01-02-2018)