Lovell Plumbing & Heating

This is our first year with an HVAC Service Contract with Lovell Plumbing and heating - and they are the best we've ever used! We've had service contracts in the past but the tech would basically just change the filters and leave. NOT Lovell! Brent actually worked on both of our units - inside he change the filters and cleaned them then checked both outside compressors. He used his gauges to verify pressure and freon levels and started up both units to assure that they were in good working order. He explained everything to me, and was not only on time, but also courteous as well. I highly recommend this company - Jeff and Brent are amazing to work with!
5 7 years ago (04-05-2018)

Where do I start. These guys are great, maybe it was the Tech, but WOW. I had originally called Bryant heating and cooling to come out to my house. The tech they sent, did a 2 min inspection and told me my heat limiter was broke. He told me they would be back the next day. The part was going to cost me $250, although I did a google search and found it was a $15 part, so I was already wary. When the 2nd tech arrived the next day, he found the real issue and quoted me $2500 for the repair. I called Lovell for a second opinion, and boy oh boy am I glad I did. The greatest tech in the world, came out and confirmed the issue immediately. I was quoted 5 hours at $80 p/h to fix the issue, and they darn well did it. These guys are fantastic, although if I had one complaint, they forget to call you sometimes.
5 7 years ago (08-01-2018)

I have a 50 year old American Standard boiler that serves as my central heating. With something that old it requires occasional maintenance and servicing. Lovell is the only business in Lexington that services boilers. Even being the only business that works with boilers their prices are great and their service is spot on. The technician showed up in the time window they gave me and he was very friendly and did a great job. I hope my boiler lasts another 50 years but when it finally decides to die I know exactly who I'm going to call when I need a new one installed. Great job guys!
5 7 years ago (31-10-2017)

I've had two experiences with Lovell. Both have been very satisfactory and showed attentiveness, fairness and above and beyond efforts to get the job done right. First was a service call to my house when my outside unit stopped blowing cold air (summer). They came in, were very courteous and polite. After investigating the indoor and outdoor unit they quickly diagnosed the issue. They pulled the correct part off the truck and I was back up and running. I was also pleasantly surprised with the total cost. Second experience I had installed a programmable thermostat and found that I did something incorrect and my unit outside was not running. Thinking I fried my unit I called Lovell on a Sunday and spoke to someone right away. I spoke with the same tech as last time and he walked me through the thermostat set-up over the phone and we corrected what I had wrong. He knew exactly what kind of system I had and helped me solve my problem at no cost! Thanks Lovell!
5 8 years ago (01-12-2016)

My AC couldn't keep up in the Summer heat. It was over 80 degrees upstairs everyday for 2 weeks. I called Lovell and they sent a technician out the same day! He adjusted our units, added some freon, cleaned the systems and tested/inspected EVERYTHING. My upstairs immediately cooled down to 73 degrees and stayed there. VERY professional, honest and capable. I even got a call a couple days later asking me how my experience was. I don't typically write reviews, but I recommend them to anyone!
5 8 years ago (29-11-2016)