Roto-Rooter Plumbing & Water Cleanup

I discovered a plumbing problem on Friday at 5 pm going into Memorial Day weekend. Our drains were backing up in our law office. Bad timing! I was able to reach Roto-Rooter with a quick turn around. Daniel Webb came out to the office twice and problem solved until it was fixed! Great service. Very professional. I highly recommend Daniel and Roto-Rooter!
5 7 years ago (29-05-2018)

To be fair, there was nothing wrong with the quality of service and the technician was professional. It was also easy to schedule and we got someone out there quickly. However, the price was outlandish. The technician installed a new sink drain that I had purchased at Lowe's, and ran a snake through the wall as a precaution (he never verified that the snake was needed, but I told him I thought it might be because that drain had been slow before the pipe broke). The job took 10 minutes of work, and we were charged $224. For those of you keeping score at home, that's $1344 per hour. After the service I was solicited for a review that was supposed to be put on Google, but it never was. So my guess is the company is screening reviews and only posting positive ones, which perhaps explains the 4.6 star rating.
2 7 years ago (04-03-2018)

Daniel Webb was extremely professional and helpful. Was able to come out the same day we called in just a couple hours. He helped figure out our leak problem and was able to complete the repair work. We had a frozen pipe burst, and he repaired the line and also added a shut off valve for us so we could prevent this from happening again. Highly recommended!
5 7 years ago (01-02-2018)

Recently sprang a leak. Called Roto-Rooter and they were at our house with an hour of the call. Tech quickly found the problem, provided an estimate and completed work shortly afterwards. Price was reasonable and I was happy with the service. I would use them again if needed.
5 7 years ago (01-05-2018)

The main inlet line to our septic tank was clogged (roots in the line, apparently) which caused all of the toilets in our house not to flush and water to back up into all of our bathtubs. Of course, this all happened at about 8:00 PM on a night that my wife and I had to get up and go to work the next day. After making several calls to local plumbing contractors in the Paris/Lexington area, Roto-Rooter was the only one who would come help resolve the issue to get us flowing again. The plumber ended up being at our house working until after 1:00 AM but with the help of the mega-sized drain snake was able to get the drain line issue resolved so that we could use our facilities. The plumber was professional and friendly while at our home and he also added an extra wax gasket to the toilet that he pulled inside to help prevent future issues with the seal, which was appreciated. My only issue was with the $4,500 quote that the plumber gave us to replace the inlet line running from the house to the septic tank. As a new, first-time homeowner, my eyeballs almost leapt from their sockets. I know that septic system repairs can be quite costly, but I also know that replacing one roughly 20' length of cast-iron pipe with PVC pipe should not be THAT expensive. After doing some research, I found that the quoted price was closer to what it would have cost to replace almost the entire septic system which would have been unnecessary given that their were no other obvious problems with the existing system. Needless to say, we got a few other quotes and a reputable local contractor (Martin's Sanitation Services) did the job for $900 (5x less than what we were quoted by Roto-Rooter). That said, I understand that a quote is just that--a quote--and perhaps in the end the final cost could have been much less than said quote. However, let's be real--that was definitely an overestimate. Maybe it's better to quote high as a precaution but it was very easy to feel like it was an attempt to take advantage of a couple of young, first-time-homeowner newbies. Take note, pricey quotes seem to be a relatively common complaint in other reviews. All in all, I felt that the plumber was friendly and professional, the repair performed at the time of service was satisfactory (although temporary due to the nature of the larger problem), and cost for an emergency call late in the evening/night was relatively reasonable, as far as plumbing jobs go. However, the quote that we received for the ultimate repair was totally bonkers (total cost of over $5,000 with the service call that night). Would I use Roto-Rooter again? For an emergency, perhaps...but I will certainly be shopping around before contracting any major work or repairs.
4 7 years ago (09-05-2018)