Hansen Bros. Moving & Storage

Love this company!! Have used them for two moves in three years and would not consider anyone else! Excellent care, customer service and world class moving team!
5 8 years ago (06-04-2018)

Somebody mentioned their items were taken, so were mine. They forgot to deliver one of my containers and couldn't get it there for a week. I used one of their locks and my things were taken. Don't trust them. They of course, deny everything. I would give minus stars. Also, 2 payments not recorded properly.
1 9 years ago (07-02-2018)

Filled out the online form, had an agent come out to our house named Paula Seward she took about an hour plus to do a walk through. She said she would have a quote back to me in a few days. A full week later nothing! We had to interview other potential movers in the meantime. I had to email her and call several times to get anywhere. Once I did talk to the agent she was rude and short with me which left a bad taste in my mouth due to an already stressful time for our family with a long distance move ahead of us. I will say that their upper management has contacted me recently and apologized about this experience and they have addressed talking to their staff about there interactions with customers. I don't want one bad apple to ruin it for future customers, I am happy with how it was handled and I find that's a good sign of a decent company!
3 9 years ago (03-11-2017)

Rick and Josh did an outstanding job delivering our furniture that had been in storage. On the morning of delivery, we had no power and there was a fallen tree blocking access to our house from one direction. But that didn't faze them - they arrived early (despite having to take a ferry and navigate the downed tree), and put furniture together in the dark.
4 9 years ago (14-12-2017)

We used Hansen Bros for our move. The quotation included a clause that the price could be up to 25 percent higher than quoted, and I was very weary that the price would be higher. We moved a lot of our belongings ourselves after we were quoted, so there was actually less for Hansen Bros. to move. To my delight, Hansen Bros. not only did a fantastic job in moving our belongings, but actually charged me less because we had moved some of our belongings ourselves. I definitely recommend them and will certainly use them again!
5 9 years ago (12-01-2018)