Hopkinsville Electric System

Utter garbage. I just had to call and pay a collection agency for a bill I paid two and a half years ago. They are completely incompetent and I'm glad I never have to deal with then again!
1 9 years ago (22-09-2017)

I have had the 8 meg internet service for 2 years now, and it is the worst ever. it only works 10% of the time and we have to constantly call and are told they have to switch connections, and that fixes the issue all of a couple hours at best. where I live this is the only option they provide at hes; we cannot get the fiber optic and I called again last night and was told a tech would call and come look at the equipment and get the issue resolved and surprise, surprise no call like always. I pay almost $55.00 a month for this service with initial cost and taxes and cant even use it. only other internet in my area is spectrum which is a better product but horrible people to deal with. I was told last night a tech fixed my service on their end and it was running at optimum level, yeah right 2 meg out of 8 meg is not anywhere close to optimum level. she said its hard to get good signal where I live with all the trees and I have not one tree in my yard, and live behind the blvd.i told the representative if that is true then when I came to HES 2 years ago for internet and they saw where I lived they could've said that then instead of charging me for 2 years for a product that is very mediocre at best. if I pay for 8 meg I would like to get it not 2.
1 9 years ago (27-06-2017)

Your hours are terrible for military family's. And being closed on weekend. That's a double whammy.
1 9 years ago (25-08-2017)

My Internet is constantly going out for no reason. All of my equipment is running perfectly so it's not a problem on my end. The equipment they send you is also low quality,I had to buy a new router because the one they sent was so restrictive I couldn't use the Internet as efficiently as I needed too. They may fix your problem when you call, but it's only temporary. I'm tiered of calling every few days about the same problem.
1 11 years ago (29-10-2015)

Very nice place to work and friendly environment. I love my job and I am thankful for Austin Carroll for giving me the opportunity to work hear.
5 11 years ago (28-07-2015)