Izakaya Sanpei Restaurant

Food is great. I don't like one of the employees and I don't know how the managing team did their training. The story was like this: My friend and I went for the duck pot. They have two ways of serving duck pot, single size, or the one for two people or more. Based on how the menu wrote, we thought the labeled price was for two people together (later we were told that the price was for one person, but the price value was not the point). Anyway the server first wanted us to order some expensive sea food and we said no, we are here for duck pot, and you can tell she was not quite happy. She took order in quite a hurry. While we're eating, she kept asking if we wanted to order more food. Later, we grabbed another waiter (others were so busy) to add some broth into our duck pot as the broth was reduced due to the slow and lasting cooking and boiling. He just added a little but our waitress saw it and rushed over and said in a nervous and agitated tone, stopping the waiter, that "oh don't add soup." Then she turned off our oven to "stop from boiling". I gave her a confusing look, and she said, "if you don't finish then I have to waste a lot of that. I need to dump them" (general words are right, may not be exact words one by one). But other people's pots were still cooking and boiling and their servers didn't turn them off! Then when we got the check, I saw the price was not what I thought, so I asked for the menu one more time and said I just want to check the price. She came by and nervous again, told us that she usually tells people how the price works but today she just didn't tell us. No "sorry I forgot to say" or anything similar. What on earth did that even mean?! At that time, I decided to leave the restaurant ASAP and never go again, so I just paid the bill and left with my friend. I should have refused to pay the included tip (yes, it was included, at least for us). So I decided to write the experience down here. Last time I went there, my experience was not bad (the two pictures were from that visit). This time, such a disappointment and don't know how they can allow such thing to happen. I am not going again.
2 7 years ago (04-05-2018)

Delicious and authentic Japanese food! My Japanese husband and I can be somewhat picky about restaurants, but this one is a winner. We got potato croquettes, chicken teriyaki and an assortment of sushi. They also have a good selection of Sake and Japanese beer. We got a bottle of TY KU Black Sake which was very good. The menu had a lot of different options so we will definitely come back another time to try their hot pot or their tempura.
5 6 years ago (29-05-2018)

Take out for my birthday. Restaurant looks great. Food was great. Didn't blow me a way but still good. Prices reasonable.
4 7 years ago (21-03-2018)

Simple place with excelent food. Good portions and good price. Very fast service.
5 6 years ago (25-05-2018)

Food is terrific. Service is excellent as well. The spicy sauce is one of the hottest I've had in the area.
5 7 years ago (01-05-2018)