J&M Towing

DO NOT GO HERE!!! I think they have some sort of connect with the police department. After my accident, this is the company they called. Had I known they would be this rude, I would have said no. It makes me really sad that they have so many bad reviews but no one does anything about it. Sure I can complain to the BBB but that also doesn’t help. My insurance company had to try FIVE TIMES to get it towed to the auto body shop. I believe the individuals name is Robert and if I’m wrong, it’s the young white guy at the desk answering the phone calls and taking care of whoever comes through the front door. He is very mean and nasty. I too could also play the race card but at this point I think that’s just his personality. He talks down to his customers. I don’t know why they bother responding to reviews saying “please get back to us with more information”, for what? So you could be rude with my family and I again. Pathetic. Please train your employees to treat their customers like decent human beings. After an accident, nearly facing death, I don’t want to be talked down to or treated like scum. Have some empathy for Christ sake.
1 7 years ago (05-04-2018)

Had an accident in Wayne NJ Passaic County Sheriff called these guys. The tow driver leaped in my car backed it up with ny wheel bent! Once on his truck I told him where I wanted it he told me NO have to take ot to my shop or you need to pay me on the spot this way your insurance covers everything don't worry and he pulls away! I asked the officers to at least give me a card. The next day at 11 am my auto shop requested they tow my car to them. I went to their shop signed a release form at 11:15 am they waited 24 hours to tow it and only because I took a pic of release form (because I heard of their horrible practices). The one star is for Zavier&Joy who were at the office when I arrived Zavier was nice and professional. He deserves 5 stars but the overall company not even 1!
1 7 years ago (14-04-2018)

Deserves 0 stars! Local police officer insisted I use this company because it would be fast. After they picked up my car, I spoke with a very rude employee named Robert who has no filter when he speaks. I asked him to e-mail release forms to have my car towed to a service location because I do not have a fax and he made no attempt to accommodate my needs. They are of course going to charge me for keeping my car overnight. I pleaded with him and expressed that I have twin babies and an older child and cannot get around town without my car. He screamed at me to the point where we ended up having a shouting match. Do not use this company! Update: They e-mailed the release form the next day, but insisted I come in person to pay. I had to engage the help of the local police to have my vehicle released. J&M are making me pay through a 3rd party to ensure I will not dispute the expense for holding my vehicle. I suppose they are doing that because they know I would win the claim. I can't believe they have contracts with the town. It's insane!
1 7 years ago (22-12-2017)

The worst service ever do not even try to call them, they are very very expensive they charge me from Clifton to Jersey City $275 .
1 7 years ago (26-04-2018)

They deserve for 0 star ,,all guys talking very rude ...don’t take any service this towing company
1 7 years ago (17-02-2018)