Jim Kounnas Optometrists & Opticians

I ordered glasses Oct 12 2018 and never received them. I have left many phone messages and no one has ever returned my call. I have also sent 5 emails up to this point and still no resolution. Now when I call this phone number the call fails to go thru. I’m wandering if they are still in business. If they are, they are doing a great job of ignoring me. :

Bought a pair of glasses from this place a year ago. When the glasses arrived, they were not what I had ordered. I immediately contacted JK and was told to "keep" that glasses & anther correct pair would be sent out. I thought this was rather unusual but reluctantly agreed. Little did I know at the time that he had NO intention what's so ever to send another pair of glasses or to fix the ones I was given. As the in the previous review, no emails were returned & a few months after the purchase, the phone # provided did not work. Don't believe me? Try calling. I contacted the Better Business Bureau since it seemed that some previous customers had received some help & satisfaction using that agency, but that turned out to be a lost cause. I next contacted DOJ for the state of Delaware, only to find that this business is not even located in the USA. The DOJ finally got a response and I was given an ultimatum of returning the glasses and I "may" get the frames I had ordered or a replacement. He lies in his message and says that Silhouette frames are no longer available and a similar set of frames, no doubt cheaper, would be sent with the "corrected" glasses. His message does not say where to send the glasses or any kind of useful information. Bottom line, you can order glasses and HOPE you get the right ones. If you end up with a problem, prepare to be disappointed because there is no customer service with this company.

I'm very satisfied with the service and quality of work. Great selection of frames. 5 Star, will definitely buy again!

have they gone out of business? wrong product sent, phone doesn’t work, no returning emails since 3/26/2019...