LensCrafters

Very postive customer service, infact they helped me get a lower price by checking all oppositions .
5 7 years ago (14-05-2018)

Very nice staff and quick to help us. We got my sons glasses in an hour as promised
4 7 years ago (13-02-2018)

I had a wonderful experience here - late morning on a weekday. Quick, courteous service; young man who checked me in and did the digital portion of my eye exam was friendly, knowledgable and happy to answer my questions. Loved Dr Tarr - great job explaining aspects of the exam with which I was unfamiliar; knowledgable and empathetic. Susan was great getting my glasses just right, and calling when they were ready - just over an hour. I passed the time enjoyably browsing at the Barnes and Noble across the parking lot.
5 7 years ago (11-11-2017)

The doctor was great. However, the customer experience was HORRIBLE. After my eye exam, I was told to be waited for help when I said that I would like to get new glasses. So I waited around for awhile and they never came up to help me. They actually went to help the people who came after me. I have never had bad customer experience at LENSCRAFTERS anywhere else until here.
1 7 years ago (06-09-2017)

I was wary of a big chain, but my insurance was paying, and I was able to schedule as a same day exam online. Getting an eye exam and new glasses here was one of the most pleasant shipping experiences I've had in a long while. Every member of the staff was courteous and extremely pleasant. I felt no pressure for a sell. The doctor was normal and enthusiastic. I got real answers about the look of the glasses I chose. Even with the store being very busy on a holiday, it was just really nice. Some frames were more pricy, but they helped me find a great deal on some refurbished frames. A pretty wow experience overall.
5 8 years ago (01-01-2017)