Visionworks

Generally good experience, staff was accommodating and doctor was insightful. They took care of the insurance and then ordered what I needed.
5 8 years ago (25-04-2018)

Where to begin. First, I bought two pairs of glasses, and the prescription for one of them, the more expensive anti-glare pair, was made poorly, so it had to be redone. I understand that this happens, but what irks me is that I told them only 2/3rds of the lens area was actually usable, and everything to the outer 3rd of the lens made things as blurry as without glasses. These were for driving, I need to be able to use the entire lens, I can't turn my head and take my eyes completely off the road just for my sideview mirror, every 10 seconds. Their solution was to tell me to wear these glasses for a month, and I would get used to them. You know, conveniently wear them past the warranty date, when it doesn't matter how I like them. When I complained further the on-sight Optometrist told me that it was the shape of the lenses. That the lenses weren't thick enough at the edges to support the correction my eyes needed. Why exactly wasn't I told that before I bought the extra expensive glare free lenses? This all happened maybe a year ago now. Why is it just coming up now? Well, I hear you asking, and I'll tell you. It is coming up now because with that extremely expensive pair, I also bought a "free" pair, that is almost identical to my previous glasses. These being the backup pair, I haven't worn them once. The other day I went to apply anti-fog solution to them, and an arm broke off. I didn't bend it, I didn't force it, but it appears that storage in a folded position is somehow corrosive to the joint mechanism. I can not recommend anyone go here. Their goal is not to make sure you have glasses that work and fulfill your needs, it appears to be to sell you $270 in useless glasses that break, and to have you wear them in longer than the warranty so that they're not responsible for their lack of craftsmanship. Please take your hard earned money elsewhere.
1 10 years ago (27-08-2016)