LensCrafters

Let me start by saying that everyone who works there is friendly and have nice attitudes, but during my visit they made lots of mistakes. I had a doctors appointment to update my prescription and then ordered new lenses afterwards. Some of the equipment did not function property and I had to take some of the tests multiple times. My doctor was very nice about it though. Then, their printer was not working and so they had to enter my new prescription 3-4 times into their system. They were out of my lens size so I had to order lenses which they said would take a week. I picked them so I could have my glasses done quickly as I have to squint right now to read fine print (which is a part of my job). My order is delayed and will have taken 10+ days to get to me. I expected more for the $400+ I spent on just lenses. Would go elsewhere if you want fast service.
2 7 years ago (26-03-2018)

If there were an option for me to give them less than a star I would. They just turned away a customer who was willing to buy glasses and take an exam because of their terrible customer service. The person I talked to on the phone was extremely rude and gave me attitude while I was trying to explain myself. Never had such a terrible experience and I don't recommend their office in Fox Run Mall, Portsmouth NH since it's obvious they will give you a hard time even before you decide to do anything with them!
1 7 years ago (27-03-2018)

The eye exam was fine. But they don't accept insurance so you must pay out and wait for the claim. They said they file the claim. Several weeks and nothing. Called them up and they had no clue but they would resubmit it. Even then, they filed it wrong and it never was submitted. Months later I had to file it myself properly.
3 7 years ago (26-10-2017)

The LensCrafters at the Fox Run Mall in Newington, NH is literally the worst store of its kind and left me appalled and disgusted with the lack of quality, terrible workmanship of product and uncaring, unprofessional sales associates and management, and disregard for customer and product. After paring $450.00 for glasses, I was punished by manager for not purchasing additional extended warranty past their 30 day return policy. The anti-reflective coating began to flake off and interfere with vision over 6 months time, and I was told this was not a defect in lens, but caused damage to lens by occasionally cleaning lens with shirt when at work or school. Everyone does this and impossible to keep lens cleaner on your person 24/7. Manager Michael Laflamme refused to help me out in anyway, even after contacting corporate customer service. I have been a long time customer and given thousands to them over the years. No more. Always very poor service, disinterested unskilled employees better suited to flipping hamburgers. Checked reviews and found most people are very dissatisfied with product, defective lens, poor customer service. Check their consumer complaint reviews online. LensCrafters should be ashamed of themselves. Do yourself a favor and shop anywhere else.
1 7 years ago (27-11-2017)

I love lenscrafter it's very hard to make an appointment they never pick up the phone I hate talking into a machine
1 7 years ago (29-03-2018)