Mac Papers - Mini Mac Retail Store

The customer service is not very good at the new operation/ management. I called to have my plotter fixed and explained it was a time sensitive issue. The customer service person(Brandon) tells me we need to set up an account. Ok, I do and then it takes several days to get the paperwork completed. I asked can we drop it off asap as we really needed this done to get orders out. No, need the paperwork done first. I wait a few days. He emails me asking me what kind of plotter we have... then a last email to tell me since we didn't buy it form them they wouldn't work on it. We could have been told that a week ago and have had another solution. Pretty frustrating! They should be upfront and let you know what they can and can't do instead of stringing you along for a week.
1 7 years ago (17-04-2018)

Great selection, friendly helpful service.
5 11 years ago (13-08-2014)