Major Heating & Air

Major Family are great people, Trust worthy! They did Geo Therm and new furnace / AC works great for such a big job.
5 9 years ago (23-08-2017)

I would like to let everyone know how i was treated at Major Heating and Air. I had just moved into a new house that first of all has a Geo thermal system in it. This is a very complex but awesome way to heat and cool your house. Well half of the house was blowing out cold air and this is when it was really cold outside. I had called these guys up because the old owner used them. I talked to a lady once and she said if it’s not an emergency can we come out another day. Again half my house was working so we were fine at the moment. My house is 11,000 Sq. just so you know. So I wait 8 days and call back. The lady says I will contact you on Monday (this was Friday). I wait Monday comes around so i call and she says we can come out at the end of the week. This is now been 2 weeks. They send someone out of the house who has never seen the house before. Nice guy but this is a more complex system. He was there for 5 hours and ends up telling me the pipe froze in the attic. With this system you can’t just look at it and see if it is frozen you need to open one of the pipes and see inside of it. They said call us next week to come back out to check it. I did and no one calls back. I called again and no one calls back. This is now 6 days later. Now i wake up to one of the pipes in the attic popped off and leaked water all over the ceiling. I went up in the attic saw the problem fixed it myself then called them again telling them what had happened. The lady immediately gets Jack the owner on the phone. He starts being very defensive about the situation and keep asking me (why are you trying to get me to admit that we did this. We didn't touch anything) again their guy was here for 5 hours and he didn't touch anything YA RIGHT. I finally said whatever and hung up the phone. A few days later the system started failing everywhere. Because now there was air in the system. Called again and they now refuse to come out at all to look or even fix the issue. While me my wife and 3 kids froze in -10 degree weather. I would never do this to anyone of my clients ever. The ceiling fix is only 750.00 at most. To blow out the air is 1500.00. All this is now coming out of my pocket. So I do not recommend this company to anyone due to how the owner treated me and my family is this very cold weather we have been having.
1 10 years ago (04-01-2017)

Prompt, friendly and knowledgeable! Major arrived within their promised time and took the time to understand what we were experiencing in the house. Cold upstairs while blazing hot in the basement in the winter. Hot upstairs and freezing in the basement in the summer. The Comfort Specialist provided different options to meet our needs (and budget) and was very knowledgeable about rebate options that were available to us. They even brought coloring books for the kids!
5 12 years ago (08-04-2015)

Great company! Very responsive! All the technicians are knowledgeable, courteous, and respectful. They treat your space like it was their own. They have been at our house on weekends and late at night, and have always provided great service with a positive attitude.
5 11 years ago (10-03-2016)

We called Applewood plumbing & heating originally, but they couldn't come out the same day. My father-in-law recommended Major heating since they were local, and he had used them before. I had to pay the higher weekend rate, but it was worth it. The service technician 'Dan' came out the same day and got the furnace running. We did run into a minor problem a couple of days later, but Dan came back out and charged us only for the part. I only post reviews when the service is exceptionally good or exceptionally bad. Major earned their 5 stars this time!
5 11 years ago (01-02-2016)