Brothers Plumbing, Heating, and Electric

I had an appointment to have my sprinkler system reactivated by Brother's Plumbing as part of the Home Care Club. Aaron was my technician and he was absolutely amazing. My vacuum breaker had broken for some reason and since the system was also winterized by Brother's, the replacement and installation were covered by their warranty. Aaron did it quickly and efficiently, then once running, made sure the irrigation system was functioning properly in all zones. I couldn't ask for friendlier and knowledgeable service than I received today. Thank you Brother's, and thank you specifically to Aaron for doing such a great job!
5 9 years ago (18-05-2018)

Javier and Jacob did a great job for me yesterday. I needed help hanging a new chandelier in a stairwell with a 17 foot ceiling. This was not an easy job. Both guys were extremely friendly and competent which really put my mind at ease. Nearing completion, Javier told me that they would stay until I was totally satisfied with how this chandelier looked....no rush. Really appreciated that and would definitely hire these guys again! Thanks again fellas!
5 9 years ago (09-05-2018)

Jeff is friendly and knowledgeable. Got to work right away and made recommendations for repairs. He confirmed my suspicion about my A/C needing to be replaced and discussed my financing options clearly. He guessed the cost, but when he did the final estimate it was much lower than he had anticipated which made me extremely happy. I was scheduled for installation for a new furnace & air conditioning system for the following week. Happy I picked this company!
5 9 years ago (20-05-2018)

The entire experience from start to finish was excellent. Jacob is an excellent representation of your company and was great to work with. He was very professional, friendly, knowledgeable and courteous. I have worked in the customer service industry my entire life and he would be someone I would have training others on how to deliver excellent customer service! We found a major issue with our heater on a Friday afternoon and Jacob and Hose were there the next day at 8am sharp to install a new heater. The process was excellent and I would highly refer Brother and Jacob to anyone needing service. Sincerely, Lee A. Fabricius
5 9 years ago (26-04-2018)

I contacted Brothers Plumbing to repair a fluorescent light fixture in my laundry room. On March 21st, the repair was made by replacing 2 parts. The repair man was at my home for approximately 1.5 hours. When he had me pay the bill I was charged $389.00 for replacing a 120V 2 lamp t8 ballast. That part retails for $31.87. And replacing a 3 way switch which retails for $8.03. I was a "Brothers club member" so I was credited $65.60 bringing my total charge to $590.00. When I complained to the manager of Brothers he said that I signed the agreement to pay the bill which I did. I think the charges are outrageous and I will never use Brother's Plumbing, Heating and Electrical again.
1 9 years ago (28-03-2018)