Northern Colorado Air, Inc.

I had Nick out yesterday to service my furnaces for the season. I come from a very strong customer service background and very few people WOW me. I have to say that Nick was the exception! Nick was outstanding and did such an amazing job explaining everything to me as well as answering all of my questions. I will request him in the future. I would highly recommend this company for their honesty, reliability, knowledge, and outstanding customer service. Thank you again Nick! You did an outstanding job!
5 9 years ago (28-10-2017)

Colorado Northern Air hit a home run at my home. We had a furnace problem on Wednesday and by Thursday afternoon we had a new furnace. Jeff Richards and his employees are the best! If you don’t use Northern Colorado Air for any of your heating problems 24/7 you will regret it. I give NCA 5 stars out of 5.
5 9 years ago (30-01-2018)

I had a furnace humidifier problem in the middle of the night, terrible noise. Called NCAA early in the morning, told the tech would be out between 11 and 1. Tech arrived at 1. As I was out of town our house sitter was there to let him into the house. I asked that the tech call me with the problem, I had to call NCA to get information, told by receptionist that she did not have the job ticket and could not tell me the findings, she said NCA would call me, I had to call them again. They charged my house sitter the initial inspection fee! I asked to have that fee returned to her and I would pay the fee, told she could not get approval to do that?? Will still need to talk with Tech on cost to repair or replace. Response time/fair. Customer service communication needs improvement!
3 9 years ago (17-01-2018)

My hot water heater stopped producing hot water. I called at 7 am Monday morning and Bobby was at my home at 8:30. By 9:15 am he had ordered the part under warranty from Rheem and had it by early morning Tuesday Bobby came right out and installed it and by late morning Tuesday I had hot water. AMAZING SERVICE!
5 9 years ago (08-08-2017)

We initially had a problem after a technician visited our property. We contacted the business and they really went above and beyond to correct the issue. I changed my review from a 1 star review to a 5 star review because of how quickly and thoroughly they fixed the problem. They honestly cared that there was an issue and wanted to fix it. Now, a business should always do what they can to prevent mistakes, but even the best business is going to make a mistake now and then. I think a business is measured on how they respond when a mistake is made. As soon as we contact them, Northern Colorado Air made sure that everything was taken care of!
5 9 years ago (11-07-2017)