Reviews
I was referred to Dr Green after a botched surgery in Amarillo that was followed by recommendation for cataract surgery from the same clinic. I did a lot more research on Dr Green than I had done in connection with the Amarillo doctor and had the cataract and LASIK procedures. Surgery was performed in two sessions, each went exactly as described. Results were outstanding, vision in damaged eye actually improved. I have since moved to Houston and continue to go to Dr Green. I am very, very pleased with results. My vision is stable, I do not need corrective lenses except for small print. Eye Excellence is a quality operation.
5
13 years ago (17-01-2013)
I arrived late to an appointment and was not seen for one and a half hours. I sat right in front of the receptionists (there were multiple) and I was completely ignored. I believe in customer service because I give extraordinary customer service. The receptionists were clueless and they were all very apologetic AFTER I WAITED AND ASKED FOR MY RECORDS SO I COULD TRANSFER TO FIND ANOTHER FACILITY. Terrible because this place is normally excellent, I don't know who dropped the ball but it was HUGE. I am not happy about this and I hope we all can learn from this terrible experience. BE VERY CAREFUL WITH DEALING WITH THEM! The doctors are great, however! SO SAD!
2
13 years ago (15-01-2013)
Place is nice on the inside, very crowded when I was there. I told the ladies behind the desk I needed an exam for contact and only wanted them to do what my insurance would cover -- including the fitting.
Exam went well, go out to pay, they charged me $200. When I asked them how that could be because I specifically asked to not do anything my insurance wouldn't cover, they said "the fitting is $189".
Literally the doctor came in and watched me put in my contacts, asked if they were comfortable, and that was it.
In the long run I could have gone some where else and been covered by insurance. I've been to places before that did the exams and fitting for less than the $200 fitting they charged me, WITHOUT using insurance.
This is the type of eye mill that is in it for the insurance claims. I won't be back anytime soon.
2
13 years ago (17-01-2013)
I cannot say enough good things about the team here. Dr. Mary Green performed my LASIK procedure, and Stephen was wonderful to work with throughout the entire process! Stephen performed the initial consultation appointment where they do several tests in order to gauge your eye health and eligibility for the LASIK procedure. Because my vision was so poor, Stephen thought that I may not be a good candidate until he went through the ENTIRE scope of tests in the consultation appointment. I appreciate that he did not want to get my hopes up for this life changing procedure if I would not even be eligible, which is very common for people with vision like mine.
My vision before the procedure was a NEGATIVE 10. When I wasn't wearing my glasses or my contacts, I could only see something that was about three inches in front of my face. That's not an exaggeration. That is a literal measurement. I am still in awe that I have 20/20 vision. I am 25 years old, and I have been wearing glasses since I was 6 years old. I am still having to un-learn certain habits, like reaching for my glasses on the bed side table before I even get out of bed. In the scheme of life, I think that isn't a bad problem to have. :)
I still cannot thank Dr. Green enough for giving me a new level of confidence that I didn't know I lacked; but more than that, I feel like I was given a second chance at life.
I have also seen Dr. Matthew in some of my post-op appointments, and he is just the nicest guy too!
Everyone here is fantastic! I would recommend Eye Excellence to every single person that is considering the LASIK procedure.
5
9 years ago (21-03-2016)
I got LASIK at Dr. Green's office several weeks ago and I could not have wished for a better experience. Dr. Green and her staff are very knowledgeable, professional and accommodating. I felt comfortable the minute I walked in. I am so happy with the results. They will talk you through every step and make 100% this procedure is right for you. I received a recommendation for this office from a friend and I would recommend this office and all of the great staff to anyone who is considering LASIK.
5
11 years ago (10-08-2014)