Medoville Inc.

by far, the best and most knowledgeable DME supplier covered under my insurance plan. In selecting my CPAP provider I placed telephone calls to several providers recommended by my insurance plan. This was the only provider that had local employees available to answer my questions, and they understood my insurance plan better than the customer service rep for my insurance plan. once my doctor had sent in the RX for my CPAP, I received a call from the local office letting me know that my RX was received and once things were ready to go, they would call me again to set up a mask fitting and equipment issue. On appointment day, things went smoothly. the ladies in the office were very knowledgeable and helpful. I will also say that they were very PATIENT, as I needed to bring my 2 year old with me to the appointment, which did make it more challenging for bot me and the associate. post appointment, I have made a few calls back to the office to ask questions about the fit on my mask, and adjusting to sleeping with the mask, ect, and again, the customer service has been exceptional. I highly recommend this provider for CPAP machines and supplies. if I could give more stars, I would. also, having read the other reviews on here: Their hours are very standard, and the fact that they offered to send someone to your house outside of normal hours should have warranted that you rate more than 1 star.....I haven't come across another provider of ANY service that would offer to do such a thing.
5 7 years ago (16-11-2017)

This place is awful. I needed a CPAP machine for my sleep apnea. Their hours of operation don't work well for working adults so they offered to have someone come to my home. She showed up 30 minutes late for an hour long appointment and didn't have the decency to call. My medical information was not recorded correctly so I had to make revisions which wasted my time. Also, she was supposed to bring 3 masks but she didn't. As a result, I didn't get a proper fitting. I've been searching YouTube for videos to help. After paying hundreds, I expect a lot more.
1 7 years ago (30-09-2017)

The Frederick office is the worst. The lie and are very deceptive. I would not recommend this lazy office to anyone. NOW the Hagerstown office has people with dignity and class and would recommend that office if you have to use Meadville. It is worth the ride for quality customer service.
1 8 years ago (13-01-2017)

When I first started going here, the service was good. However, when I went back for other medical supplies, the person taking my information left his screen open as he walked away for everyone to see my private personal confidential information. Confidential, they are not!!! Then the part that I purchased literally fell apart during the first month of use. A part that has lasted me 6 to 9 months purchased through another company was now basically worthless to me. So I took the part from my other machine and attached it and use that now. It works fine. I paid for my bill with cash. Big mistake, I'm now being billed again for a part that is worthless to me and being issued final notice statements and threats to be put into collection. I would not recommend these people or their products to anyone.
1 9 years ago (08-03-2016)

I brought my son Brendan here to pick up a nebulizer. They had several kinds for little ones. They were so pleasant and brought out all the different ones they carry and even made a story to make it fun! We ended up getting “Nemo”. GREAT product and great place!
4 9 years ago (21-03-2016)