Neal Tire & Auto Service

This place went out of their way to get my lowered 04 mustang cobra in check. They bought extra tools/jacks at their own expense to satisfy a first time customer. Found my new alignment shop and highly recomend.
5 8 years ago (05-04-2018)

Always friendly and explain in detail what needs to be done or what work was done to your vehicle. Very reasonable prices!
5 8 years ago (16-05-2018)

I find the current customer greeters and sales people to be customer oriented and offer fair pricing on tires and mechanic work.
5 8 years ago (04-06-2018)

I have a lot of family and friends that get tires from here so decided to give them a shot. I'm on my second set of tires now and I will never buy another from Neal. I had a flat last Friday and took my tire in for repair. The temps that day were single digits with negative windchills, and had a hard time getting spare to drop down in the bottom of the truck. Everyone in the shop that day heard me mention my troubles and never mention anything about having them put the tire back on when it was repaired. I assumed this was understood, but I guess I assumed wrong. I received a call later that day stating they would have to order a tire and it would be in Monday. I explained at that time I was concerned about driving on the spare that long. Monday was a holiday, and never received a call. I do not fault anyone for the tire not being in stock, or it not arriving on the holiday. I do however fault them for what happened next. Tuesday afternoon I finally received a call that my tire was in and mounted, and ready. I called Wednesday first thing, and asked (spoke with a Kirby I believe) how soon I could come in to get the tire put on. They explained they were booked and couldn't change the tire. I asked how soon they could do it, as I had trouble getting the spare to drop down the first time and did not want to mess with it. They said they couldn't get me in until well in to next week. Now why would they not have asked when I got my tire repaired if I wanted it placed back on the vehicle. I went to pick my tire up and again asked if I could get the tire placed on the vehicle. Again they replied they were far too busy. I then looked into the garage and observed one of the repair guys just standing there. If they would have offered to replace the tire, but there would have been a wait, you wouldn't be reading this review right now. Heck if they would have said they could do the repair tomorrow I still wouldn't be upset. To change out a tire in a warm garage, on a lift would have taken two minutes. Looks like those two minutes just cost Neal some business. I've already had friends and family say they were not going back to Neal as well. Forecast for today is snow flurries and a low of -6. Looks like thats the conditions I will be replacing my tire in. Obviously Neal Tire doesn't care about there customers, make sure you don't make the same mistake I did.
1 9 years ago (03-01-2018)

Great people to work with. Accommodating to customer needs. Great sales people and employees. Nice waiting area and refreshments.
5 9 years ago (17-06-2017)