Norco, Nampa

My experience has been limited to the respiratory therapy department. As I live 27 miles away, it would be easier if I didn't have to go in. However, it is often very difficult to reach a therapist on the phone and, instead, I get a recording. I also haven't had great luck with a therapist returning my call. Phone systems are notoriously difficult and we are dealing with a company who relies on the "good graces" of insurance companies to complete most of their orders. BUT, I've had only very good experiences when I've visited the location; with receiving both information and equipment. The therapist I see is Tyler - he and the staff I have dealt with seem knowledgeable, kind, and helpful. Overall, a positive experience.
4 7 years ago (09-01-2018)

I have had to call NORCO several different times regarding a patient of mine, and they have always been very helpful! They are friendly and knowledgeable, and I always feel taken care of.
5 7 years ago (30-03-2018)

Great service! Adam at this location is amazing and extremely helpful!
5 7 years ago (05-04-2018)

Yet again terrible customer over the phone. Great respiratory therapy team but. Get people on the phones who actually care and are polite. Totally rude and lazy. Pass the buck and mess it up guys and it takes twice as long to fix. The customer service team is ruining this place!!!! The outside reps work hard and are truly compassionate. Stop making their jobs harder as well. Awful just awful!
1 7 years ago (20-10-2017)

Ok this is not fare! We do not deserve this. Because of there mistakes we are now having to regroup one more time this month. Our order date started out on the 5th when we gave Norco in Nampa our contract to keep us in supplies for my wife. Well now they have us going in the negative because they have moved the date to the middle of the month. Why? We gave them our contract that was supposed to be honored from the 5th. I didn't know you could change a contract like that. My wife just had to have the first operation done over two days ago, if that wasn't bad enough, so we still need supplies for a few more months so? Forgot to mention that when I called they said if i wanted more supplies before the 14th I would have to pay full price but if they would look in my wife's file she has a doctor's justifacation order because of a high flow illiostame. Not fare ________________________________ Well if you want medical supplies from this place plan on a long wait. Last month was bad when they messed up my wife's order and left us without supplies, read my last review below, but now they have left us really stressed out again. We are supposed to get our supplies on the 5th of the month but apparently they didn't get our supplies ordered from there supplier so just like last time we are left hanging and stressed out with no supplies. Corporate should do something about this or maybe they are to blame for not doing the right thing and keep there customers supplied without all the hassel. It's not a nice thing to be without colostomy bags. So now it's the middle of the month and we are waiting again. Hope we don't have to go to the hospital and beg for a few bags to get us by like last time. I will let you know if they get it right next month. _____________________________________________ I really don't like writing bad reviews but giving this business one star is the only way I can start a review for giving them a star is more than than they should get. They dropped the ball on my wife and left her without colostomy bags and made her have to recycle bags for a few days and than we had to go to zip lock bags and duck tape. An order was put in for her colostomy supplies by her nurse on Wednesday Dec. 13. We did not receive any call or the supplies by Sunday the 17th so I called to find out what was going on and they told me they were waiting on the insurance to ok the order. I informed them we were out of supplies and needed them very badly. We have Medicare and all the other subs so as to take care of this so I called them. They informed me that Norco did not need an ok for this account. I called Norco back and was told agin they were waiting for an ok but would get right on it and get it out to us. Nothing happened so just before they closed I called agin and was put off one more time with the verbiage they were working on it. It never came and I stayed up all night waiting and calling there night number for my wife was needing those supplies very bad. They had turned off there night service or it didn't work so I was never able to get thru. Well when I called first thing the next morning and talked to the manager he was not much help but said he would work on it. A few minutes passed and we get a phone call from a lady saying they would not bring the supplies out unless we assure them payment at the time of delivery. Didn't make sence but as I looked up at my wife and she was crying and trying to hold the waste in her bag so I had to assure them we would have money for them. It wasn't much our share but it got me the supplies. This was a very bad experience for us.
1 7 years ago (05-03-2018)