Pinemont Auto Storage

I'm a good driver, for real! Unfortunately, it was the second time I ended up there. Good thing is, this business changed hands and the new owner is awesome. The former owner was a total ***#%. And I mean it. I had the displeasure to fall into his claws and well.. You know how it goes: hidden fees, rudeness and such. Pros: Good service, good workers, no hidden fees. Cons: They had pizza and didn't share it with me. Not that they should, but still. I was hungry.
5 9 years ago (14-05-2016)

I wish I could rate them Zero Stars. I feel that I was treated with dishonesty and deceit. I was in an accident and my car was towed here. When I called to follow-up, they said I needed to come sign a release form for my insurance agent to see the car. At this point, they were very polite and attentive. I was bragging on them to people! We went in, and spoke with an employee. She sat us down, went over things with us, and had us sign a "release form." We specifically ASKED if it was a release for work, or if it was a release from the yard. This employee assured us that it would allow our insurance agent to see the car, and allow them to remove the bumper for inspection. No other work would be authorized. We also SIGNED an estimate of the charges that included Storage fees, a transfer fee, a towing charge, and notification fee, all for approximately $500, well within our insurance limits for these things. When we informed them that we had decided to go with an insurance-backed repair shop closer to our home, they got downright ugly: stopped returning calls, began behaving rudely. Our insurance tow truck showed up, and was informed that we owed $2000 for "work" they had done. We visited in person, as they kept ignoring our requests for documentation, and we had to pay this ridiculous cost (at least some of which will be reimbursed, thank goodness) to get our car out of their evil clutches. I basically just paid a ransom for my car. To add insult to injury, when my husband stated he was ready to pay, they told him their credit card machine was down. Even worse, this whole time, they kept trying to convince us to just have our repairs done there. No thank you, Northwest Collision, I don't want you anywhere near my vehicle. I recommend that if they show up to tow your car, choose someone else!
1 10 years ago (04-06-2015)

This place is a fraud. They are crook's and i had to pay $333.75. I then went to retrieve my vehicle and my car woulnt start. My battery was dead or something was wrong with it . my vehicle has been here for only 3 days and now they want to charge me an additional $20 witch i do not have. I am out side in this blistering heat with my children and we are not allowed inside. 😡😡😡😡😡
1 9 years ago (11-08-2016)

They staff was friendly and nice. The owner was horrible and quite rude. I would recommend that you go to any other collision repair place except theirs. They also have rental cars. I had an accident and they issued me a rental car that was filthy on the inside and the car was like a 2006....I let them keep their rental and went to Enterprise instead.
1 10 years ago (22-06-2015)

NEVER EVER ALLOW YOUR CAR TO BE TOWED HERE THEY WILL DAMAGE YOUR CAR !!!! SCAM SCAM SCAM
1 9 years ago (09-01-2017)