Prime Storage

Tanya is an awesome employee. Great experience. Beautiful facilities
5 9 years ago (23-05-2018)

Second time renting a unit here.The property is well kept,and security is great.Sam helped me out and was a very pleasant lady.The units are clean and dry.
5 9 years ago (29-03-2018)

Very friendly and accommodating! Wanted make sure I had the right size storage unit for my needs! highly recommend and great prices!
5 9 years ago (14-01-2018)

Clean, safe and secure. I've stored contents of my house while moving three times. Will go back a fourth if need be.
5 9 years ago (14-02-2018)

The cost of the storage unit is high, which is fine as long as everything else is in order. Unfortunately they want to nickle and dime you with fees after that. I had my debit card stolen and the bank canceled the card number. This unfortunately happened the day before Prime tried to bill the card for my monthly fee. The bill didnt go through. They sent me an e-mail to notify me that my payment did not go through so I immediately called them to reconcile. There was no answer so I left a voicemail. I tried several times to reach prime storage to give them new payment information and was unsuccessful so I ended up driving to the office and doing it in person. By that time I had been charged a late fee. This was a week after the payment attempted to go through. I asked them to refund it given the circumstances and they told me I didn't actually get billed a fee even though I could see it on my bank statement. I showed Prime the statement and they said that they would refund the fee. Long story short they lied. The fee never got refunded even though I followed up several times. I'm fine with paying a fair price, but I expect to get treated well as a customer. I'd already paid Prime storage nearly a thousand dollars when they hit me with a 20 dollar late fee. After that I decided to empty my unit out and find another option.
1 9 years ago (25-09-2017)