PupTown, LLC

We love pupTown! Great friendly service...and oh yeah Buddy loves it to!!!
5 9 years ago (31-05-2018)

If I could leave no stars, I would. I called and asked if my dog could be boarded two days from the time I called. The gentleman on the phone said yes, but she would have to complete an "orientation" in which we'd drop her off before the boarding date and she'd stay for 4 hours and play. If she didn't respond well to other dogs, she wouldn't be allowed to stay for boarding. I was fine with that - it makes sense to me and is reasonable. The man gave no other information other than told me to please fill out the registration and waiver as well as bring in her vaccination records. Again, reasonable and fine. When I arrived the front desk woman asked if her nails had been trimmed and I said no. No one informed me that they needed to be trimmed otherwise I would've done it before bringing her. She told me that they'd try to do it so she could stay for her orientation. When I told her I'd be dropping her off the next day for boarding, she sighed, rolled her eyes and said "well we normally ask for two days of play time before boarding. I'm sure we can work something out". I was put off by her attitude but didn't say anything. I dropped off our dog and left. Ten minutes later I got a call saying the dog was uncooperative when they tried to cut her nails and because of that they wouldn't allow her to play and I'd need to pick her up. I again reiterated that I would've done it had I known that this was their policy but was offered no other solution other than "she can't stay". When I arrived the woman at the front desk rudely left to get her and sent her out while the owner stood there with the gate opened. The employee offered no apology or solution to THEIR MISTAKE and didn't even hand me my dog when I came to get her. The owner stood at the gate and argued with me at which point I said, I am not angry with your policy, I'm angry that you aren't taking responsibility for something that was clearly your fault. I took my packet of information and left, along with my business. I'll make sure to tell everyone that needs a boarder/groomer that Puptown is not a good business.
1 10 years ago (13-09-2017)

Love, love love Puptown! Love the groomer also. My pup does great with the grooming there after a bad experience elsewhere. The owners are great and my dog loves them too. He is always happy to go there. They take great care of him and have even bathed him when he rolled in poop. Highly recommend.
5 10 years ago (18-09-2017)

Great, friendly place for dog daycare and overnight stays. We use them once a week to on a really busy day where we don't have time to exercise our dog and she falls asleep on the car ride home.
5 9 years ago (21-12-2017)

Great people and our dog always has a blast!
5 9 years ago (24-05-2018)