Reviews
Brought car in for service on Thurs and paid $500 for repairs (I've been going to these guys for years and they have proven themselves to be honest so I think repairs they made were needed).
However original problem remained.
I called them on Fri and they said bring it in tomorrow (Sat) and they'll take care of it. They did take care of it (by grinding rear-brakes and replacing front rotors). No charge.
This to me is a big Good Thing. They made a mistake and then corrected it at their cost.
5
7 years ago (25-03-2018)
When I moved to this area from Boston I looked for an honest car repair business. R&P has worked on my vehicle a number of times now and I feel very comfortable giving them my business. They've even gone so far as to not charge me when a defective product was installed and replaced. Trade with this local Mechanic for sure.
5
7 years ago (08-02-2018)
I went into this automotive service last week with a license plate I could absolutely not get off. Not only did they work on the car for 20 minutes but refused to take any money from me when I ask them what the charge was. I came back later with my new license plates and they put them on for free. I cannot say enough about this wonderful automotive service. It doesn't get any better than that!
5
8 years ago (01-09-2017)
This is the home town auto repair shop you can trust to get it done at a fair price. I've been a consistent customer for 14 years and have always been impressed. They are very accommodating and easy to work with.
- Peter, N. Chelmsford
5
8 years ago (21-09-2017)
Can't give 0 stars so 1 will do. Just went to get inspection, so rude I took my keys back and left. When I told my wife the story she had a similar story to share. I will gladly pay more and travel farther to not be treated like an idiot. Rrrrrr & Pissed off auto
1
8 years ago (02-12-2017)