Rainier Connect

Nothing but the best service from this company. I wish they serviced the area we moves to. Thank you guys for the best year of internet service!
5 7 years ago (26-04-2018)

We had them for over two year and never had a problem with our service and customer service is wonderful. I wish I had them still but we moved out of their service area. We have Comcast now and I hate it, extra fees and horrible customer service.
5 7 years ago (26-04-2018)

Poor customer service and tech support. I spoke with a tech agent who advised me that I just needed a new modem. He sent me a list a approved modems. After I bought one and called back to install, they told me that I also needed a router (which he did not make me aware of) and that all of this won’t help my internet connection. Then I asked to speak with customer service so I could figure out what my plan was and to see if it would benefit me to upgrade and to figure out why they told me to purchase a new modem if it wouldn’t help my internet speed. She was incredibly rude and told me that if I wanted details about me plan I can go log-in online. Kinda hard to do at the time with my internet down.... Currently shopping new providers. Would NOT recommend. The first two years of internet from net venture were reliable but the last 2 years it has become steadily worse, with frequent lagging and cutting out for hours at a time. Go somewhere else for internet.
1 7 years ago (17-05-2018)

Great internet service. Customer service is great but too bad they cant take payments. Online payment system needs updating. Very slow and frustrating.
4 7 years ago (27-04-2018)

The customer service team is nice but my internet often goes out and will stop working at random times. It is very annoying. I had net venture previously and they were the best with customer service and connection. Too bad they sold out to Rainer Connect.
3 7 years ago (05-12-2017)