Roto-Rooter Plumbing & Water Cleanup

I called Roto Rooter on Friday morning around 10 am and they were there by noon and stayed until about 3 pm to fix the issues. They had to extract sewage, snake the drain, put a camera down the water line to see what the issue was and cleaned everything up. They were extremely helpful and so pleasant to work with. I will definitely call them for any plumbing or water restoration needs in the future and I would highly recommend them.
5 7 years ago (09-05-2018)

Roger arrived within 30 minutes of my calling in. Although it was late in the evening , He was professional , courteous and dedicated to repairing my clogged drain. I had a great experience and would highly recommend.
5 7 years ago (17-05-2018)

On a cool Sunday morning as we prepared for church, we woke up to our downstairs toilet over flowing with water. The water was pouring onto the floor and the bathtub was about half full of residual back flow. It was a nasty mess and my attempts to plunge the problem were unsuccessful. I knew I needed a professional, but who could I call on Sunday morning? I thought of a few companies I know that specialize in this type of service and as I began calling down my list all I got was an answering service telling me “all agents are busy at this time”. I finally made it down my list to Roto-Rooter and when I called I got a real person on the phone who took my number and informed me that the plumber on call “Roger” would be calling me soon. Roger did call me and let me know he would be here in about 2 hours. He then called about an hour later and told me he was on the way. Roger was respectful, professional, and knowledgeable about the problem I was having. He immediately got to work and within an hour my problem was solved. Thank you to Roro-Rooter for your immediate service. If I have any more plumbing issues they will be the first on my list of plumbers to call.
5 7 years ago (08-04-2018)

I called Rotor-Rooter at 6pm on a Sunday night, while preparing dinner. My kitchen sink backed up during the process, which impacted my ability to prepare dinner. The young Man informed me he was busy, but reassured me, he would be at my house in two hours. He called first, and knocked on my door, as he stated. He was very professional, courteous, and caring. Thanks for going over and beyond Roger Drury. Great work! Cecil Morris
5 7 years ago (04-12-2017)

I called Roto-Rooter at 6pm because an outside faucet had burst and we were completely without water in our home. The technician told me that he was on another call that would take a while but promised he would get to me as soon as he could, though it might be late. I told him that was fine, just to call when he was on his way. at 9pm he called again to say that he received another emergency call and asked if he could please reschedule my service for 8am the following morning. I felt bad for him and agreed. The next morning at 7:55am, he called to say that he had been out all night and was too tired to make the call but had asked that another technician be sent out. I called the Roto-Rooter number to confirm that story, and they told me that all technicians were already on their first calls and wouldn't be able to get to me until 11am-1pm at the earliest. All in all, I was lied to and passed along to multiple people, none of whom were in any way helpful or even polite. Basically, if the technician assigned to you decides he doesn't feel like making the call, he can just cancel and you're left with no alternative. Would never recommend this company and would give 0 stars if possible.
1 7 years ago (03-02-2018)