Spectrum

The people you talk with at the office and the techs have always been wonderful. I don't blame them in the slightest. However. The actual service itself is godawful. "Up to 60 mbps" means it fluctuates with 60 being the max. I work from home and stream online- how am I supposed to do so when my internet drops every 5 minutes? Losing connection to servers, missing updates for work, and constantly being kicked from the internet is unacceptable.
1 7 years ago (30-09-2017)

The internet cuts out constantly. I thought it was my router so I bought a new one. The internet still drops out. I use the internet for work and I am stuck trying to do it on my phone.... Not acceptable especially at $60 a month. In this new age of cord cutting this company cannot keep up and can't even be counted on to check your email.
1 7 years ago (12-10-2017)

Never have I experienced such terrible service through any sort of business. The cable is choppy, the internet is only connected for about 25% of the month, and every single encounter with an employee has been extremely dissatisfying. My internet is always out longer then it is on, and none of my neighbors with the same internet provider experience this problem. When I tried to get them to fix it, they sent service people to my house on 5 separate occasions, all of which was ineffective, inconclusive, and a complete waste of time. The only recommendations they can give is to get a new modem, or buy their own brand of modem. Well, I've upgraded my modem twice and I've still got the same problem. And according to 2 of their employees, there is at least 500-600 people in my town with the same problem. All being dealt with as inefficiently as myself. Furthermore, According to both these employees, the reasoning behind this is because this company doesn't want to spend money on upgrading the equipment that is required to do what they say they can do. Provide ALL of their customers with the internet at the speed they claim. Whether these claims from their own employees are true or not makes no difference to me. I'm still incredibly dissatisfied, and I personally know others who feel the same. In short, I wouldn't recommend an enemy to this place. It's completely maddening paying for something you don't receive fully, especially with their terribly inefficient employees who apparently know nothing about how to fix such a problem. Please, for your own sake, look no further into this company.
1 7 years ago (20-09-2017)

They promised me a refund on a double billed payment,and promised on 3 different occasion that my money would be refunded to my card,yet instead of putting it back on my card put it towords my bill,and it was money i had needed not theirs to do with what they wanted
1 7 years ago (26-09-2017)

Fast internet with rapidly changing management and price tags...
3 7 years ago (07-01-2018)