Surfside Express Delivery

Sadly, I have ordered my last meal from Surfside. I try very hard to support local businesses and have been a consistent repeat customer, despite the fact that EVERY SINGLE order I receive from them is incorrect. We just ordered again tonight and the order was, again, incorrect. Sometimes, the restaurant bags it incorrectly, sometimes, as tonight, the add-on drinks from Surfside are incorrect. It doesn't really matter. When I am paying a delivery fee AND an increase on the restaurant's price, I expect my order to be correct. I will be using their competition from today forward. They don't have as many restaurants, but the order is always correct.
1 7 years ago (22-05-2018)

I RARELY rate this low. Here is why I believe the services I received from this company deserves only 2 stars. I’ve used the “other” service for quite some time but wanted to give this one a try. The website was easy to use (it’s self explanatory). I placed my order and waited. I was notified about 20-30 mins later my food was picked up by the driver and headed my way. AN HOUR LATER I began looking for the contact information on the page to find out what happened to my driver? I can understand with traffic 30 minutes MAYBE 40 but an hour!? As I was writing the email the driver knocked on my door and delivered my food. My food was no longer warm but luckily it was a salad (the chicken tinga? Whatever it’s called is amazing but best served warm) so not a huge deal. Had I ordered anything else I would have been more upset than I was. No contact from the driver explaining delays nothing. Just contact once I received my food that it was delivered. I do not believe a delivery from time of pick up to drop off should take an hour. That was my experience.
2 7 years ago (25-05-2018)

Sometimes the order is messed up a lot sometimes, it's just a little, but with the amount of inflation they add to the various menu items, it's always so disappointing when request are mishandled. I enjoy the convenience but the customer service always falls short for me. My food has arrived wrong nearly all the time save for a few drivers that check my order for accuracy before departing from the restaurant(to which I am always grateful when that occurs). Work on the customer service aspect. I find when I've called, I've had to go through red tape to get a "partial refund," though I've ordered so many times with them. I would also focus on paying more attention to detail, and work on the mark-up of menu items especially since a lot of time, food often arrives cold, strewn about and sometimes wrong altogether. I feel with minor improvements, you may be able to turn It around for the better, improve the quality of service and meet the standards set forth by your competitor.
1 7 years ago (29-05-2018)

Best delivery service out there. I wouldn’t use anyone else in the ILM area. I really appreciate how the employees keep in contact with and update me on my order whenever I use Surfside.
5 7 years ago (22-05-2018)

If you are desparate...poor customer service if the food does not come as promised. Where do they get these delivery drivers. lol. Good luck
2 7 years ago (13-05-2018)