Tender Care Animal Hospital

Let's just put it this way: my dogs LOVE going to the vet. Very responsible nice people.They helped us a lot with our pet insurance claims, no delay or problem in filling the forms and faxing them to the insurance company. I have never had a problem scheduling an appointment. They answer all your questions and give you lots of options and also plan ahead so you know what are you dealing with. They will call you to check up on the dogs and the staff are like the nicest people on earth.
5 8 years ago (16-05-2018)

I had just adopted a kitten pretty much (she was 6 months old at the time I adopted her if I recall her age correctly.) Anyways she needed her annual check up with the vet. Let me say I was fooled by the positive google reviews before I continue my story. I walked in there and I must say it was clean and one of the veterinarians there was nice (that's a plus) but the girl running the front desk seemed to be having somewhat of a bad day that day. Anyways my cat got called back to begin her check up. She had an ear problem which was then identified as my cat having ear mites previously but the eggs were dead and were clearing up, fine I believe that you're the vet here. Turns out the ear problem my cat really has is a polyp I don't understand how she identified a polyp as dead ear mite eggs but I found this out at the other vet I go to and much prefer, the cat clinic of Iowa city. Continuing on I had Persephone tested for leukemia she took her to the back, back room and I suppose drew her blood as my mother and I were stuck in the examination room. That was finished and I was told my girl did a great job, to no surprise. I unfortunately don't remember the visit fully but I do remember this. I also asked for a nail trim service which I was charged for and never got. I went to pay the bill for this visit which was pricey but understandable. As I got in the car I realized they never told me the results of the leukemia test I ordered so I ran back in and had to ask for the results even though they told me they would tell me before I left. I was happy to know it came back negative but not happy with how unorganized and forgetful they were that day. A few weeks later I noticed my cats supposed dead ear mite eggs problem did not go away as it should've since her ear was still irritating her and (I know TMI) brown ucky stuff kept coming out. So I gave the clinic a call nobody answered and I left a message and nobody bothered to respond to my concern. I took the matter in my own hands and switched to the cat clinic of Iowa city which is a much nicer and calmer environment. Although it is farther from where I live it's worth it. My girl loves going there. She's one now and healthy besides the polyp problem, thanks to doctor Hayes. He examines your companion in front of you and explains everything and listens to your concerns and questions and answers them. He's keeping a watch on her polyp for when it's ready to remove and recommended a product to ease the irritation in the ear. The staff there is super nice and caring and very well organized. I've been there three times so far for an update on her polyp and for the annual shots kitties get. Never would I recommend going to tender care animal to anyone nor will I be coming back myself regardless that it's centered around both cats and dogs. I don't trust this place and don't see it fit for my pet. I basically wasted a great deal of money at tender care because of a misidentified ear problem.
2 8 years ago (23-05-2018)

A little pricey, but we have received nothing but excellent care for our dogs in the past two years. Dr Zimmerman is very thorough, attentive to details and keeps a close eye on ongoing health issues, without jumping on to surgical options to fix things.
5 8 years ago (09-05-2018)

I have taken pets here for about a year. Very friendly staff, sort of pricey but maybe vet care in Iowa City is--this is only the second place I've gone for pet care, both dogs and cat, so I don't have too much insight on how prices compare. Cheryl Zimmerman is my vet and she's very knowledgeable and doesn't try to sell you on things you don't necessarily need
4 8 years ago (22-02-2018)

Great people who work there they care.
5 8 years ago (29-04-2018)