The Spa-Sun Prairie

Today I went to The Spa for my second sugar scrub body treatment as a birthday treat for myself. (I had my first sugar scrub on March 16th.) Both were fabulous! From my neck to my toes, my skin has never been this soft and smooth. The facility is quiet and relaxing, the ambient music just right, and the cleanliness was excellent. The lady who performed my treatment was professional and did not rush a single thing. My husband had a 60 minute massage here on March 16, and he also gave a thumbs up for his experience. The price was great for our area, too! We will both definitely be back.
5 7 years ago (10-05-2018)

Great customer service but had a bit of waiting time between services. Also, for those getting the half day treatment, it would be nice to have a food/snack option. I was hungry after being there for 4 hours. You are paying a considerable amount.
4 7 years ago (14-05-2018)

Was here in the fall of 2017 with my boyfriend for a couples message. I wasn't next to my boyfriend during the message, he was actually in the other room with just the door open. The masseuse asked both of us what areas could use more focus and we both had answers but neither of us felt that was taken in consideration. It was like they had their routine of how to do a massage and that's what they stick to. Honestly I feel that the masseuse was not experienced. I only rated this ok because I did feel relaxed during the time I was here.
3 7 years ago (12-03-2018)

I will NEVER support that business again. I earned a gift card to the Spa via the PAC. I tried for weeks to set up an appointment prior to my gift card expiring and no appointments were ever available regardless of when I called unless I could go at 10 in the morning or 2 in the afternoon... Not realistic for someone who works a full-time job . I explained to the individual that I wanted to do my facial that I had to schedule somewhere else because it was so difficult to get in and would just use my gift card towards product. I went in to utilize my rewards I had coming to me and was treated absolutely horribly by the owner Kim. She kept reiterating that my coupon was expired even though I had been trying to redeem it for weeks prior to it expiring. When I tried to tell her this she said "Yeah well other people work full time too and you can just go ahead and call The PAC and talk to them about it." I asked her why I couldn't use it towards product and all she kept saying was it was expired and there's nothing she would do about it. Then explain to her why I would only go to one person there after having my face burned by another individual. Her only response was " well did you bother to tell anyone about it?" .... which I did when I kept trying to schedule with the other individual. On top of her being so unprofessional to me, she treated me like this in front of my 12 year old daughter ...who was absolutely appalled that anyone would talk to another individual the way Kim spoke with me that day. This place is completely unprofessional, and I have no desire to ever step into that place of business ever again!!
1 7 years ago (31-12-2017)

Very reasonably priced and great spa package that put me in such a state of relaxation I fell asleep on the massage table.
4 7 years ago (24-05-2018)