Tucson Bus Station

I made online reservations for my graduation in Louisiana. I changed my return date and after that the tickets were "messed up." I spent hours on customer service lines and back and forth in person at the station. On my departure date they said my confirmation was no good. I was upset and said, It is five minutes before departure the tickets have to be good or I get a full refund. The manager accused me of bad attitude and did not or could not help. It was awful.
1 7 years ago (09-05-2018)

Only reason I gave it 2 stars instead of 1 is that the staff at the station itself was nice and helpful. Worst bus experience in my life and I've used tons of bus connections, even the Eastern European rural area buses were better than the trip we had the displeasure to take from Tucson to Phoenix. The bus was late and despite empty roads gained even more of a delay on its way, the driver was rude and yelled and passengers, inside of the bus was absolutely filthy with food scraps and trash everywhere on the floor, dirty napkins and other rubbish stuffed beside seats and in the crevices around windows. The bus reeked of public toilets, very strong nauseating chemical smell, I left feeling dizzy and with a headache. The person unpacking our luggage was purposely taking forever unloading even though we begged to let us take our bag because we might miss our plane if this drags on. He started reading all the luggage labels from the beginning after we told him that... The money we saved using Greyhound instead of renting a car was not worth the aggravation.
2 7 years ago (08-02-2018)

If this could be nagative it would be ... Not this location but GREYHOUND COMPANY... NO HELP LOST MY LUGGAGE AND BAD CUSTOMER SERVICE.
1 7 years ago (14-05-2018)

I am grateful for this Company and their Employees. Driver was friendly and I got from point A to Point B safely! Yay!
5 8 years ago (17-11-2017)

As of right now I bought a ticket for my friend YESTERDAY, and she is still not here. They are holding her basically hostage by not letting her on the bus that has been PAID for because she has a bad attitude. Attitude DOES NOT matter. Put the customer on the bus. She is stranded in Tucson with no one available to help her and GREYHOUND is making it worse. I am trying to get her home to Illinois and GREYHOUND employees are trying to be vindictive and not let her on the bus. I may not be there, but that doesn't matter.
1 8 years ago (13-10-2017)